Apply on Employer Site

Crate and Barrel · 22 hours ago

Home Delivery Customer Service Coordinator

Wilmer, TX

Full-time

Onsite

New Grad, Entry Level

Crate and Barrel is seeking a Home Delivery Customer Service Coordinator to manage customer service needs and coordinate with various departments. This role involves resolving customer complaints, inspecting products, and ensuring efficient communication between stores and service providers.

Retail

Responsibilities

Acts as a liaison between stores and service providers to be responsive to customer needs and requests

Inspects all products prior to customer pick-up

Acts as liaison between customers and various company departments

Resolves customer problems and complaints within guidelines

Moves physical goods

Sets up some shipments to third parties; change or cancel delivery time

Performs other related clerical duties

Cleans up and disposes boxes, packing material, and pallets, as well as general housekeeping of facility and specific product line areas

Rotates through different departments, as necessary, to meet the demands of the business

Participates in ongoing training regarding technology upgrades and new systems applicable to the position

Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals

Qualification

Customer serviceMechanical aptitudeActive listeningCommunication skillsBasic English proficiencyTeamworkAttention to detail

Required

Acts as a liaison between stores and service providers to be responsive to customer needs and requests

Inspects all products prior to customer pick-up

Acts as liaison between customers and various company departments

Resolves customer problems and complaints within guidelines

Moves physical goods

Sets up some shipments to third parties; change or cancel delivery time

Performs other related clerical duties

Cleans up and disposes boxes, packing material, and pallets, as well as general housekeeping of facility and specific product line areas

Rotates through different departments, as necessary, to meet the demands of the business

Participates in ongoing training regarding technology upgrades and new systems applicable to the position

Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals

Mechanical aptitude to assemble furniture pieces

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice

Possess a complete understanding of training and communication resources relevant to the position

Maintains an awareness of loss prevention, security and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manuals

Good communication skills

Ability to work in a team environment

Attention to detail

Basic English Language proficiency

Previous related work experience

High School Diploma or GED equivalent

On a daily basis, must be able to constantly have visual acuity near and far, stand, operate computers/POS/office equipment, move around the facility and communicate

Ability to frequently handle paperwork and/or remain stationary

May occasionally lift, carry, reach, kneel, crawl, push/pull, climb, balance, bend, crouch, twist or have foot controls for operating equipment

Movement of product, supplies and/or boxes to and from all levels of the store and stockroom

Ability to move and/or lift up to 65 lbs to a height of 3-4 feet; heavier product with team assist

Ability to move up to 300 lbs with appropriate equipment

Hot/cold temperature changes, concrete floors, odors, dust and mechanical/electrical/chemical hazards possible