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Vital Records Control (VRC) · 2 days ago

Operations Director VitalChart

Columbus,OH,US

Full-time

Hybrid

Director/Executive

8+ years exp

Vital Records Control (VRC) is seeking a Director of New Business Implementations – Release of Information (ROI) to lead the onboarding and implementation of new clients in healthcare systems. This role is crucial in ensuring that implementations are completed on time and meet all regulatory and quality standards while serving as a key liaison among various stakeholders.

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Responsibilities

Own end-to-end implementation of new ROI business, from contract handoff through go-live and post-implementation stabilization

Develop and execute standardized implementation frameworks, timelines, and deliverables

Establish clear go-live criteria, transition plans, and handoff processes to operations

Proactively identify risks, dependencies, and gaps; drive mitigation strategies

Serve as the executive implementation lead and escalation point for new ROI clients

Build trusted relationships with client leadership, HIM, Legal, Compliance, IT, and Revenue Cycle stakeholders

Facilitate implementation governance, status reporting, and executive updates

Ensure client expectations are clearly defined, documented, and met

Partner closely with Sales, Client Success, Operations, IT, Training, Compliance, and Workforce Management

Ensure staffing models, hiring plans, and training schedules align with implementation timelines

Coordinate system access, portal setup, workflow configuration, and technology readiness

Oversee data migration, fax/portal conversions, and legacy vendor transitions as applicable

Ensure all implementations meet federal, state, and client-specific ROI regulations (HIPAA, state privacy laws, medical records retention, etc.)

Partner with Compliance and Legal to validate workflows, authorizations, and release standards

Ensure audit readiness and quality controls are embedded prior to go-live

Confirm staffing, training, SOPs, and tools are fully in place prior to go-live

Lead go-live execution, hypercare, and stabilization periods

Ensure a clean handoff to ongoing operations and client success teams

Capture lessons learned and continuously improve implementation processes

Lead and develop an implementation team, including managers and project resources

Set performance expectations, provide coaching, and support professional growth

Foster a culture of accountability, collaboration, and client-focused execution

Track implementation KPIs (timeline adherence, readiness, client satisfaction, issue resolution)

Develop executive dashboards and post-implementation reviews

Drive process standardization and scalability as the business grows

Qualification

Healthcare operations experienceRelease of Information (ROI)Large-scale implementationsCross-functional team managementPMP certificationROI technology platformsChange managementClient relationship managementRisk managementInfluenceExceptional communicationLeadership