Trimble Inc. · 10 hours ago
Field Technical Support
US - Portsmouth, NH
Full-time
Onsite
New Grad, Entry Level
$21.59/hr - $28.65/hrTrimble Inc. is headquartered in Portsmouth, New Hampshire, and empowers heavy civil construction companies through its ONE Platform. The role of Field Technical Support involves providing technical assistance to clients, troubleshooting issues, and ensuring effective use of the software.
Indoor PositioningMapping ServicesNavigationSoftwareWeb Hosting
Responsibilities
Provide telephone and Internet support to customers with questions or issues related to configuration/setup, product functionality, performance, and hosted software services
Troubleshoot and solve technical issues, including system performance, permissions, data inconsistency, and application errors
Assist customers with software upgrades, migration, and transformation
Monitors, tracks, and documents customer support calls and activities in the CRM system
Develops Knowledge Base articles to document troubleshooting steps and standard solutions to frequent calls for use by customers and peers
Assist other departments with technical issues
Participates in monthly meetings with management in regard to departmental improvements
Maintains a well-organized case list and adheres to documentation rules for every client interaction
Owns every issue they touch, researching difficult issues and appropriately handling escalations as needed
Stays alert to trends, patterns, or sensitive issues and communicates them to the team
Effectively document issues/feedback from customers for use by Development in research and resolution of defects
Qualification
Required
College degree in a field suitable to the role
Experience working in similar role and environment
Solid knowledge of relational database concepts
Highly motivated self-educator
Natural troubleshooting instincts
Telephone support experience and/or a background in technical training
Expertise with Microsoft Windows desktop and server operating systems, including experience with Microsoft networking
Expertise with Google products
Excellent verbal, written, and problem-solving skills
Strong communication and interpersonal skills that demonstrate the ability to interact effectively with a wide variety of personalities both inside and outside of the company
Ability to understand customer concerns, to take ownership of those concerns, and utilize the necessary resources to resolve those concerns
Benefits
Medical
Dental
Vision
Life
Disability
Time off plans
Retirement plans
Tax savings plans for health, dependent care and commuter expenses
Paid Parental Leave
Employee Stock Purchase Plan
Company
Trimble Inc.
Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done.
Founded in 1978
10001+ employees
H1B Sponsorship
Trimble Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (62)
2024 (61)
2023 (43)
2022 (52)
2021 (51)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$1.02BKey Investors
Bank of America
2022-12-30Post Ipo Debt· $1B
2002-01-15Post Ipo Equity· $19.2M
1990-07-27IPO
Leadership Team
Robert Painter
Chief Executive Officer
Phillip Sawarynski
Chief Financial Officer
Recent News
Benzinga.com
2026-01-13
2026-01-06
2026-01-06
Company data provided by crunchbase