Uber · 4 days ago
Customer Success Manager, Uber Direct
New York, NY
Full-time
Hybrid
Mid Level
$107K/yr - $119K/yr
3+ years expUber is one of the leading technology companies revolutionizing transportation and delivery services. They are seeking a Customer Success Manager for Uber Direct to develop long-lasting relationships with merchant partners and support their business growth on the platform.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Own and manage a portfolio of top partners; establishing key relationships enabling the growth of their business and improvement of their operations
Act as the partner's point of contact handling inquiries, resolving conflicts, and providing solutions in a timely manner
Engage with your portfolio and work cross-functionally with internal teams to identify and drive growth opportunities to build better features and products
Set and track account KPI targets in a QBR context (including expansions, rollouts, and new partner initiatives)
Collaborate with leadership to set organizational strategy, and rapidly execute against it
Travel up to 20% per quarter surrounding recurring Business Reviews / Partner syncs as needed
Qualification
Required
At least 3 years full time work experience, ideally in management consulting or strategic operations
Strategic relationship management experience
Bachelors Degree
Preferred
Thrives in a fast paced, growth focused environment
Strong problem solving skills; ability to roll up your sleeves, get into the weeds of something and summarize your findings into key recommendations
Excellent storytelling and relationship building skills
Previous experience managing large enterprise accounts
Highly creative; passion to change and revolutionize the delivery industry
Benefits
You will be eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
You will also be eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-18
2026-01-17
2026-01-16
Company data provided by crunchbase