S&S Activewear · 1 day ago
Customer Success Coordinator (PRIME Division)
United States
Full-time
Remote
Entry, Mid Level
$18/hr - $18/hr
2+ years expS&S Activewear is a leading North American distributor of imprintable apparel, and they are seeking a Customer Success Coordinator to enhance customer relationships and support key accounts. The role involves addressing customer inquiries, ensuring order fulfillment, and collaborating with internal teams to maintain high service standards.
ApparelFashionLifestyle
No H1B
Responsibilities
Cultivate strong customer relationships and ensure satisfaction by delivering professional and responsive support
Address all customer inquiries promptly and professionally, including requests for information, order confirmations, order status updates, expedited requests, acknowledgments, periodic reporting, complaints, and returns for all accounts within the assigned territory
Serve as the voice of the customer by collaborating closely with internal departments—including Order Entry, Art, Planning, Production, Procurement, Quality Control/Assurance, and Warehouse—to ensure timely shipments and fulfillment of customer expectations across approximately 900–1,000 accounts
Monitor order flow using system searches and dashboards to ensure seamless processing and timely movement of orders through the pipeline
Provide alternative product suggestions for out-of-stock items to maintain customer satisfaction and order continuity
Document, report, and escalate system-related issues and functionality concerns. Administer the issue tracking process and compile customer feedback for continuous improvement
Assist customers with quotes, freight estimates, product recommendations, shipment dates, and reporting to keep them informed of their order status
Comply with individual and departmental service level agreements (SLAs) as defined by Deco Upper Management
Qualification
Required
Bachelor's degree in business, Business Administration, or equivalent industry-related experience
Minimum of 2 years of experience in customer service or sales, with direct interaction with the public
Excellent written and verbal communication skills in English, with a strong customer service orientation
Results-driven and able to thrive in a fast-paced environment with multiple competing priorities and deadlines
Demonstrates a positive, proactive approach to task completion
Proficient in utilizing multiple software programs and platforms; strong technical aptitude
Creative problem-solving abilities and a customer-focused mindset with empathy
Exceptional attention to detail and strong analytical skills
Capable of managing time effectively and working independently with minimal supervision
Strong interpersonal skills and the ability to collaborate effectively with internal departments
Benefits
Vacation
Personal, and Sick time
Medical, Dental, Vision, Life Insurance, and Disability coverage
Flexible Spending Accounts
401(k) plan
Discounts on brand‑name apparel
Fun employee events
Meaningful opportunities for growth and advancement
Company
S&S Activewear
S&S Activewear is a leading, technology-enabled apparel and accessory distributor in the US and Canada, with 4M+ sq ft of warehouse space.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-20Acquired
Leadership Team
Christopher Kodosky
Chief Financial Officer (CFO)
Alaina Brooks
Chief Legal Officer
Recent News
2025-08-08
Gildan Activewear, Inc.
2025-08-06
Company data provided by crunchbase