Apply on Employer Site

Pfizer · 1 day ago

Retail Account Manager, Vaccines - Southeast

Atlanta, GA

Full-time

Onsite

Senior Level

$163K/yr - $261K/yr

5+ years exp

Pfizer is a leading pharmaceutical company, and they are seeking a Retail Account Manager for Vaccines in the Southeast region. The role involves developing business relationships with retail pharmacy leaders to enhance the use of Pfizer's vaccine products and achieving targeted business results through collaboration and innovative solutions.

BiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine

No H1B

Responsibilities

Initiate and cultivate relationships with key retail pharmacy field leaders (decision makers and influencers) within the target customers such as Divisional Vice Presidents or equivalent, Retail Pharmacy Regional & District Leaders, Clinical Directors, Field Clinical Trainers, Field Operations, and other field pharmacy leaders outside the HQ offices who implement chain HQ direction to implement retail pharmacy-based programs

Leverage Pfizer’s value proposition to create mutually beneficial business opportunities that result in action and outcomes

Identify, connect and communicate multiple insights from various stakeholders to develop a plan of action that is mutually beneficial to Pfizer and the customer

Seek out opportunities for synergy and collaboration to achieve both Pfizer and Retail Pharmacy customer goals through active and transparent customer planning

Develop a tailored account management approach to each account based on their needs and adapt in response to evolving markets

Prioritize retail customers opportunities and projects to maximize impact; leveraging all available internal data sets and stakeholder maps (to include Watchtower) input to optimize decision making

Train and compliantly share externally-facing performance data with approved Retail Pharmacy Field Leaders

Use customer-facing Population Health Discovery Tool (PHDT) to share geographic & demographic immunization opportunities

Conduct expert account planning and practice effective project management using Pfizer Account Management resources (i.e. Valkre, etc.)

Implement and measure impact of customer-aligned Projects and Educations

Identify & prioritize top Retail areas to progress the Operationalization process and track the progress of these targeted areas (Communication, Education, Patient Identification, Execution, and Stocking)

Employ strong pre-account management planning, effective presentation to focused and productive questions, as part of effective solutions-oriented project plans

Generate sustained immunization initiatives with Retail pharmacy field leaders by successfully aligning Pfizer RC-approved resources to a customer’s immunization programs

Use latest RC-approved educational content and resources to address needs of customers

Implement pull through with effective project management to include field leader education and patient identification through workflow engagement tools

Facilitate internal sharing of chain best practices in patient identification, workflow, and counseling

Analyze and monitor key market trends, competition, past customer interactions, and other market data to maximize effectiveness of each account interaction

Complete Full Account Management Curriculum Training, as well as Retail Pharmacy specific training

Execute marketing programs across customer segment and present RC-approved materials to deliver value added messaging in a compelling manner; developing and executing projects that are strategic in nature and may have near, mid, and long-term market and business impact

Operate in a team environment that encourages innovative ideas and a culture of collaboration and teamwork. Be adept at creating a vision for the future and be able to create a pathway to help optimize the customer’s vaccination opportunities in a compliant and engaging way

Align with Retail Trade Account Director (TAD) to ensure appropriate understanding of, and support for Retail Pharmacy goals (i.e., brand and customer)

Collaborate with local Sales ABMs to navigate a complicated internal matrix that aligns their HSS teams to drive pull through

Drive customer centric focus overarching account value versus product specific, understand and address what influences prescribing and purchasing (or stocking) decisions

Contribute to internal customer plans in collaboration with TAD. Impact and influence development of RAM strategies by partnering with needed cross functional teams to compliantly shape efforts and deliver results

Work with TAD to understand the strategic plan for each of the target customer, and the implications for how to prioritize and implement the plan in each geography

Utilize organizational awareness skills and alignment of Pfizer's priorities to include appropriate Pfizer colleagues with a Retail Pharmacy to optimize value provided to the Customer and to Pfizer

Provide the marketing and strategy teams with key geographic and customer specific insights that they can utilize in crafting new market-specific materials

Appropriately and compliantly communicate and collaborate with cross-functional field-based colleagues (Sales, Medical, PCA, Government Relations, etc.) to ensure appropriate engagement with geographic Retail Pharmacies

Partner with Pfizer stakeholders to facilitate colleague understanding of local market/customer drivers. Responsible for pull through at the highest customer geography level working across One Pfizer to pull through tactics and drive appropriate utilization

Share and help scale proven practices across the region and nation

The candidate should expect to meet with their customers both live and virtually as needed. Customer interactions may also include promotional exhibit opportunities

Comply with all Corporate Policies and Procedures, while conducting all job-related activities with integrity and adherence to Pfizer’s high standards of business conduct

Qualification

Account ManagementPharmaceutical ExperienceProject ManagementStrategic ThinkingBusiness AcumenData AnalysisRetail Pharmacy KnowledgeCollaboration SkillsCommunication SkillsLeadership Skills

Required

Bachelor's Degree

5+ years pharmaceutical or retail-related experience – combination of sales and marketing in pharmaceuticals or related industries

Valid US driver's license and driving record in compliance with company standards. Any DUI/DWI or other impaired driving citation within the past 7 years will disqualify you from being hired

Demonstrated ability to meet or exceed product performance objectives

Demonstrated success working in matrix environment, leading through influence and orchestrated customer interactions across multiple teams in different organizational structures

Demonstrated ability to successfully engage and deliver impact among key decision makers with large accounts

Demonstrated ability to think strategically and to formulate, develop, write, communicate and monitor the execution of stakeholder business plans

Demonstrated experience in executing and in overseeing highly complex programs and projects (i.e., strong project management skills)

Demonstrated success in collaborating effectively and gaining alignment with colleagues across different parts of the organization (including field and HQ)

Demonstrated track record of assessing customer needs and bringing relevant cross-functional appropriate tools and resources

Demonstrated track record of strong leadership, cross functional leadership, collaboration and effective utilization of available resources to drive performance

Demonstrated experience leveraging data and all available information to prioritize business opportunities

Demonstrated success in problem solving and entering new markets in a structured organization

Strong understanding of evolving healthcare landscape in US, including US Healthcare Reform, and impact on Retail Pharmacy customers

Demonstrated track record of strong business acumen, problem solving, strategic thinking, and project management skills, as well as excellent planning and prioritization skills

Demonstrated proficiency in executive level customer engagement presentations. Engagement presentations will often be directed at high levels of organized customers and will require excellent executive presence

Excellent communication skills to impactfully explain public health argument and clinical value proposition of Pfizer Retail Pharmacy products to target customers, and to influence the products' acceptance within the customer organization

This position is an individual contributor with accountability for collaborative matrix leadership with other customer-facing colleagues with respect to local geography and must always adhere to and model all Pfizer Values and compliance principles

Extensive travel is required based on geography. Ability to travel up to 50% of the time based on business requirements, to include customer meetings and internal Pfizer meetings

Ability to travel domestically and stay overnight as necessary. Frequent overnight travel may be necessary in some geographic locations

Candidate must live in the geography (or within a commutable distance to majority of geography) as approved by the National Pharmacy Business Director (NPBD) and National Retail Pharmacy Team Lead - Georgia, Florida, Alabama

Preferred

Advanced degree in a related field preferred

Prior account management experience in retail pharmacy or large organized customers

Prior team management and/or account management preferred or an IDP-aligned development role for account management with demonstrated leadership across peer and manager groups