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TTM Technologies · 18 hours ago

Customer Service Support 1st shfit

San Jose, CA

Full-time

Onsite

New Grad, Entry Level

$42K/yr - $66K/yr

TTM Technologies, Inc. is a leading global manufacturer of technology products, including printed circuit boards. The Customer Service Support role is primarily focused on providing outstanding support for order management and the request for quotation process, ensuring accuracy and efficiency in customer interactions and order processing.

Electrical & Electronic Manufacturing

No H1B

U.S. Citizen Only

Responsibilities

Responsible for auditing all orders generated by the Customer Service Reps

Places orders on ship-hold until contract/PO elements are compliant

Confirm that lead-times for all deliverables are accurate on Order Confirmation

Support predominantly order and quote administration with limited customer support

Assists and creates standard reporting based on customer needs

Maintains a high degree of order entry and quote coordination accuracy

Partners with Customer Service Reps by reviewing the details of purchase orders and accompanying specifications

Includes printing of the drawings and specifications

Efficiently resolve issues with Customer Service Reps and Front End Engineering to ensure product releases are accurate and timely

Communicates with manufacturing departments on early or partial shipment inquiries

Assists with change orders primarily associated with Holds and Off-Holds notifications

Assists and completes Non-RMA Credit requests

Maintain department metrics

Serves as Back-Up Customer Service Representative

Qualification

Order managementCustomer service experienceExcel proficiencyITAR complianceSOX complianceMulti-taskingOrganization skillsProblem solvingDocumentation skillsEffective communicationAttention to detail