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Discovery Land Company · 23 hours ago

Member Services Concierge

Coeur d'Alene, ID

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts. The Member Services Concierge role involves greeting members and guests, creating personalized itineraries, and coordinating various services to enhance the member experience.

Commercial Real EstateReal EstateReal Estate Investment

Responsibilities

Meet members/guests upon arrival and departure and greet them by name

Create and maintain member profiles and preferences

Create itineraries, coordinate transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments or vendors

Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested

Answer incoming Club phones and transfer where needed

Create and provide reports related to specific departments, including a daily report on onsite activity and up-to-date 10-day forecast of visits and special requests

Create and update written communication and visual guides including calendars, amenity lists, staff listing, bios, and photos

Create invitations or fliers to distribute to membership regarding Club events

Assist with planning and promoting Club events

Work closely with Sales to create exceptional experiences for prospects/visitors

Work with General Manager and Public Relations team to promote positive experiences, including photography

Assist in the golf retail shop as needed

Other duties as assigned

Qualification

Hospitality experienceCustomer serviceCommunication skillsMicrosoft WordMicrosoft ExcelPublic relationsOutgoing personalityDependabilityPatienceStay calmEnglish proficiencyTeamworkPositive attitudeInterpersonal skillsFlexibility

Required

High school diploma or equivalent

At least 6 months of prior hospitality experience, customer service, and telephone experience

Must have an outgoing & well-spoken personality be able to clearly interact verbally with members and guests

Must be responsible, dependable, outgoing and friendly, as well as patient and courteous with members/guests and other co-workers

Experience with Word, Excel, Publisher, Power Point, Email, and a willingness to learn new computer programs that the Club utilizes

Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members

Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands

Ability to work in a team environment

Ability to stay calm and focused during the busiest of times

Ability to read, write, speak, and understand English

Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds