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OneSource Virtual · 18 hours ago

Payroll Specialist II

United States

Full-time

Remote

Mid Level

3+ years exp

OneSource Virtual (OSV) is a leading provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, specializing in HR, payroll, and finance services. The Payroll Specialist II will be responsible for providing full end-to-end payroll processing support for OSV’s Managed Payroll customers, managing multiple clients in a fast-paced environment and ensuring high levels of client satisfaction.

Enterprise SoftwareHuman ResourcesInformation TechnologyOutsourcing

Responsibilities

Act as named Specialist for Managed Payroll and Payroll Administrative customers; and support other OSV payroll, tax and garnishment customers as needed within the service team

Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met

Respond to internal escalated cases from payroll team and other internal stakeholders

Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close gaps identified

Lead scheduled weekly, monthly, and quarterly client calls; participate in new client transition and other service area calls as needed, such as tax

Configure basic to medium complex Workday pay components, deductions, run categories and support the year-end process and possible assist with special projects as needed

Troubleshoot quarter and year-end audit reports and make recommendations to customers

Meet quality and production metrics and scorecards

Maintains payroll services support documentation

Works extensively with peers and customer teams to collaboratively support customers and resolve requests

Experience in a team environment and a willingness to work towards improvements, open to new ideas and procedures

Qualification

Payroll processingWorkday configurationPayroll complianceCustomer experienceMicrosoft ExcelPayroll taxesAnalytical skillsCommunication skillsProblem-solving skillsOrganizational skills