Sedgwick · 4 hours ago
Customer Service Associate--Call Center
United States
Full-time
Remote
Entry Level
$18/hr - $20/hr
1+ years expSedgwick Claims Management Services Inc. is a company dedicated to providing meaningful support to individuals facing unexpected challenges. They are seeking a Customer Service Associate to deliver excellent service to vehicle owners and clients regarding claims for multiple lines of business. The role involves managing claims, communicating with customers, and maintaining a quality service culture within the team.
BankingInsuranceRisk Management
Responsibilities
Assigns new claims to the appropriate claim's handler
Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the appropriate system
Contacts the customer by telephone, written correspondence and/or the appropriate system regarding documentation required to process a claim, required time frames, and claim status
Communicates clearly and professionally with the customer by telephone
Makes informed decisions within the parameters of our obligations
Handles approximately 40 to 70 outbound and inbound calls daily from customers for a variety of queries
Ability to type 35 words per minute (WPM)
Participates in and maintains a quality service culture within the Customer Service Team
Performs other duties as assigned
Perform tasks based on the needs of the company or differing situations
Qualification
Required
High school diploma or GED required
One (1) year customer service experience or equivalent combination of education and experience required
Excellent verbal and written communication skills
PC literate, including Microsoft Office products, Windows environment; as well as a variety of in-house databases
Must meet minimum typing requirements (35 WPM)
Strong organizational skills
Ability to apply logic to interpret information and make sound decisions
Ability to multitask in fast paced environment
Ability to work in a team environment and/or independently
Ability to meet or exceed Performance Competencies
Ability to meet all attendance expectations
Responsibility and ownership to ensure callers receive the highest possible customer experience
Resilience in changing situations
A can-do attitude!
Reliable high-speed internet connection suitable for video conferencing
Ability to participate in virtual meetings with camera on
Quiet, professional workspace free from distractions
Preferred
Inbound call center experience preferred
Company
Sedgwick
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected.
10001+ employees
H1B Sponsorship
Sedgwick has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (4)
2022 (9)
2021 (14)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$1.5BKey Investors
Altas PartnersLa Caisse
2024-09-12Private Equity· $1B
2018-12-01Private Equity
2018-09-12Acquired
Leadership Team
Michael Arbour
Chairman & Chief Executive Officer
Kalani Reelitz
Global Chief Financial Officer
Recent News
Morningstar.com
2025-11-10
2025-09-04
Company data provided by crunchbase