SAP · 23 hours ago
Senior Technical Service Manager
Houston, TX
Full-time
Onsite
Senior Level, Lead/Staff
$134K/yr - $208K/yr
8+ years expSAP is a leading company that helps the world run better by providing innovative solutions across various industries. The Senior Technical Service Manager will act as a trusted advisor and oversee the technical delivery and optimization of customer investments in SAP ECS, ensuring customer success throughout their digital transformation journey.
AnalyticsBusiness IntelligenceBusiness Process Automation (BPA)ComputerData ManagementFinanceSoftware
Responsibilities
Primary contact for the customer regarding technology and cloud service delivery discussions
Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point
Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required
Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond)
Support the Account team and the TechOps teams for execution of the service delivery plan and calendar
Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer
Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders
Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration
Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc
Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements
Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion
Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services
Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools
Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc
Qualification
Required
Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management
High proficiency in the SAP product portfolio, offerings, and industry solutions
Strong technical project management skills & customer-facing experience
Strong ability to translate between technical and non-technical audience with confidence
Strong engagement management, relationship building and de-escalation skills
Excellent presentation, communication and moderator skills
Good understanding of SAP solutions (releases, platform interdependencies, etc.)
Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment
Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP)
Willingness to undertake customer-related travel on short notice
8+ years of experience with SAP Basis administrative duties REQUIRED
8+ years of customer-facing SAP Technical Consulting experience
8+ years of solution design, enterprise architecture, and or SAP implementation
4+ years' experience in technical project management for SAP Operations or Implementation
Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools
Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc
Preferred
SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus
Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage
Cloud security including Cyber Security, Encryption, and key management knowledge is preferred
Benefits
Constant learning
Skill growth
Great benefits
Flexible working models
Company
SAP
SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services.
10001+ employees
H1B Sponsorship
SAP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (1)
2023 (3)
2022 (3)
2021 (3)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$1.3BKey Investors
Elliott Management Corp.
2019-04-24Post Ipo Equity· $1.3B
2015-06-01Grant· $1.37M
1998-08-03IPO
Leadership Team
Christian Klein
CEO & Member of the Executive Board
Sandi de Souza
Chief Financial Officer
Recent News
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