InfiCare Inc. ยท 3 hours ago
Moveworks Developer
United States
Contract
Remote
Entry, Mid Level
1+ years expInfiCare Inc. is seeking a Moveworks Developer/Engineer to join their team. The role involves designing, developing, and optimizing AI-powered conversational agents using the Moveworks platform, while integrating these solutions with various enterprise systems to enhance employee support and productivity.
Information Technology & Services
Responsibilities
Design and Implement Bots: Design, develop, and deploy AI-powered bots and conversational interfaces to automate internal support and business processes across IT, HR, Finance, and other domains
Natural Language Understanding (NLU) Training: Implement and fine-tune NLU models, intents, entities, and utterances within the Moveworks platform to enhance the accuracy and contextual understanding of employee requests
Conversational Flow Design: Define, build, and optimize multi-step conversational flows and logic to effectively handle complex use cases and ensure seamless resolution or accurate handoff to a live agent
Moveworks Platform Management: Manage and maintain Moveworks configuration, including agent studio settings, training data, and environment health
Enterprise System Integration: Develop and maintain secure, scalable integrations between the Moveworks platform and backend systems (e.g., ServiceNow, Workday, SAP, Jira) using RESTful APIs, webhooks, and secure data exchange protocols
Backend Services: Build and maintain custom backend services, likely using Node.js, Python, or Go, to facilitate complex transactions and data retrieval not natively supported by a standard integration
API Design: Collaborate with IT teams to ensure the proper design and availability of APIs for critical business systems
Monitoring and Analytics: Monitor bot performance, conversation analytics, and key metrics (e.g., deflection rate, resolution time) to identify gaps and areas for improvement
Continuous Improvement: Proactively improve bot responses, user journeys, and NLU accuracy based on data insights, user feedback, and A/B testing
Troubleshooting: Conduct comprehensive testing and debugging of AI bots and integrated services to ensure optimal functionality, performance, and reliability
Requirements Gathering: Collaborate with business analysts, process owners, and IT stakeholders to gather requirements, define use cases, and translate business needs into technical specifications for the AI agent
Technical Consulting: Advise customers or internal teams on best practices for leveraging the Moveworks platform to achieve their automation goals
Documentation: Create and maintain technical documentation for conversational flows, integration logic, and platform architecture
Qualification
Required
1-3+ years of hands-on experience with the Moveworks platform, including Agent Studio, NLU training, and integration frameworks
Strong proficiency in at least one modern programming language for backend and integration development (e.g., Python, JavaScript/TypeScript, Node.js)
Expertise in consuming and building RESTful APIs and understanding data formats like JSON/XML
Solid conceptual understanding of conversational AI, Machine Learning (ML), Natural Language Processing (NLP), intent recognition, and entity extraction
Working knowledge of major enterprise service platforms such as ServiceNow, Salesforce, Workday, or Microsoft Teams/Slack integrations
Familiarity with SQL and NoSQL databases
Preferred
Experience with cloud platforms (AWS, Azure, or GCP) for deploying and managing custom services is a plus
Company
InfiCare Inc.
Based in the Washington DC area, since 2001 InfiCare Technologies has been providing IT, HealthCare & non-technical staffing services to its clients across the US.
201-500 employees
H1B Sponsorship
InfiCare Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase