PostGrid · 2 days ago
Enterprise Customer Success Manager
United States
Full-time
Remote
Mid Level
4+ years expPostGrid is a global leader in enterprise SaaS platform for automated offline communications, and they are seeking an Enterprise Customer Success Manager for the US market. This role involves serving as a strategic partner to enterprise clients, ensuring successful onboarding, account retention, and growth while adhering to US compliance and operational standards.
B2BEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Lead white-glove onboarding for enterprise customers, ensuring seamless technical implementation and alignment with US mailing standards and postal providers (e.g., USPS and regional carriers)
Own and deliver Quarterly Business Reviews (QBRs), highlighting ROI, campaign performance, cost efficiencies, and operational impact for US-based mail programs
Partner with Product and Engineering teams to relay customer insights, including US-specific compliance, deliverability, and data-handling requirements
Manage a portfolio of high-value enterprise accounts, identifying opportunities for expansion, upsell, and broader adoption across departments and geographies
Ensure customer success activities align with applicable US data protection and privacy regulations (e.g., CCPA/CPRA and other state-level requirements)
Represent PostGrid at US-based industry events, conferences, and customer meetings to strengthen relationships and expand brand advocacy
Qualification
Required
4+ years of experience in Customer Success or Account Management within a B2B SaaS environment, preferably serving US enterprise customers
Proven success managing accounts with $100K+ ARR
Strong understanding of US business practices and data privacy regulations (e.g., CCPA/CPRA)
Excellent presentation and communication skills with executive audiences, both virtual and in person
Hands-on experience with Customer Success platforms such as Gainsight or Totango
Ability to travel occasionally for client meetings and industry events within the US
Preferred
Familiarity with USPS or enterprise-scale mailing and logistics operations
Experience working with API-driven or technical SaaS products
Background supporting customers in regulated industries (finance, healthcare, insurance, etc.)
Certification in a Customer Success framework (e.g., SuccessHACKER, Pulse, or similar)
Benefits
Competitive pay
Flexible work
Learning-obsessed culture
Company
PostGrid
PostGrid provides direct mail automation solutions and address verification at scale using API and automated platform.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Apaar Madan
Co-Founder/CTO
Recent News
2025-11-19
2025-10-01
2025-09-17
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