Call Box · 3 months ago
Support Agent (IT & Telephony Support)
Dallas,TX,US
Full-time
Onsite
Entry Level
$20/hr - $23/hr
1+ years expCall Box is a Dallas-based tech company building innovative AI solutions that help businesses transform the way they handle phone calls and customer communication. They are seeking a Support Agent with a passion for technology and a customer-first attitude to provide technical support and troubleshoot issues. The role offers the opportunity to develop technical skills while working in a supportive, fast-paced team environment.
Artificial Intelligence (AI)Communications InfrastructureProfessional NetworkingProfessional ServicesTelecommunications
Responsibilities
Handle inbound/outbound support calls to troubleshoot software and phone call issues
Respond to customer inquiries through chat and create detailed support cases
Troubleshoot and support Call Box’s telephony platform and web applications
Accurately document support interactions and escalate complex issues as needed
Assist in configuring and testing client phone numbers and staff profiles
Participate in onboarding and upgrade projects for customers and internal teams
Conduct deep-dive research to resolve unfamiliar or technical customer inquiries
Collaborate cross-functionally with Product, Engineering, and Customer Success teams
Rotate into on-call schedule after training is completed
Qualification
Required
1–2 years of experience in customer service or technical support, preferably in a call center or IT helpdesk
Basic understanding of Telephony
Proficiency with Microsoft Office 365 tools (Outlook, Excel, Word, Teams, etc.)
Familiarity with mobile operating systems (iOS, Android)
Experience using ticketing systems (e.g., Zendesk, Salesforce, Jira)
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Comfortable working in a fast-paced, team-oriented environment
High attention to detail and documentation
Must be located in or around the Dallas-Fort Worth area
Preferred
Microsoft SQL Query Knowledge
Experience supporting SaaS-based tools
Prior exposure to CRM or telephony platforms
Understanding of SIP signaling, VoIP, or telephony systems is a strong plus
Benefits
Full medical, dental, and vision insurance
401k with company match through Fidelity
Monthly perks: gym reimbursement, reading & wellness allowances
Bi-weekly catered breakfasts and quarterly company events
Clear career path and mentorship opportunities
Company
Call Box
Call Box offers a comprehensive solution that cultivates accountability and reduces inefficiencies in phone handling processes.
51-200 employees
H1B Sponsorship
Call Box has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Stephane Ferri
Chief Executive Officer
Recent News
Company data provided by crunchbase