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First Community Credit Union · 9 hours ago

Full Time Call Center Representative

Beloit, WI

Full-time

Onsite

Entry Level

$18/hr - $20/hr

1+ years exp

FIRST COMMUNITY CREDIT UNION is seeking a Full Time Call Center Representative to provide exceptional service and support to members. The role involves assisting members with account inquiries, promoting a positive credit union image, and ensuring compliance with regulatory requirements.

BankingFinancial Services

Responsibilities

Model a high energy, world-class service and sales culture within the branch and credit union

Assists members with general questions related to their account and e-banking usage, primarily over the phone, but may include face-to-face email and messaging interactions

Live the First Community Credit Union Mission, Vision and Values within the organization and our communities

Assist in promoting a positive credit union image during working and non-working hours

Comply with regulatory requirements and internal policies and procedures

Maintain necessary records pertaining to member, tracking, monitoring, etc., in a timely, efficient and effective manner

Instill an energetic, world-class service and sales culture that continually strives to improve the way we serve our members

Assist in branch services and operations as needed to serve our members

Answering phones for the entire credit union

Refer members to the appropriate credit union department based on the member’s needs

Assist members with basic account questions and simple transactions

Assist members with how to use e-banking services to include: home banking, bill pay, TELLERphone, and mobile app

Review and work faxes that come in. Forwarding any faxes to appropriate departments

Review exception reports, make entries and order supplies for the entire credit union

Perform other duties and responsibilities as assigned or deemed necessary in order to meet the credit union’s goals and objectives

Qualification

World-class service skillsCredit union productsWrittenMicrosoft OfficeOral communicationOutgoing personalityTyping skillsDetail orientedOrganization skillsTime management skillsFlexibilityAdaptability

Required

Passionate and enthusiastic

World-class service skills

Intermediate knowledge of credit union products, services, policies and procedures

Possess exemplary written and oral communication skills

Be flexible and adaptable to change

Knowledge of federal and state regulations relating to credit union operations management

Knowledge of Microsoft Office applications

Knowledge of intermediate math (calculations and concepts involving decimals, percentages, fractions, etc.)

Willingness to learn new skill sets to advance in a career with First Community Credit Union

Typing skills desired

Good organization and time management skills

Availability to work weekends and extended hours, as needed

Outgoing personality, with the ability to ask for new business and capable of making outbound phone calls

Works well with others and follows directions

Able to work independently

Detail oriented

This position requires a high school education and two (1) year experience in a financial institution

Employees must comply with government and other regulations affecting the credit union industry including but not limited to the Bank Secrecy Act and The USA Patriot Act