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Acrisure · 1 day ago

Associate HCM Specialist

100 East Main Street - OKLAHOMA CITY, OK

Full-time

Onsite

Entry Level

1+ years exp

Acrisure is a community-focused company that aims to support its employees and clients. The Associate HCM Specialist will provide setup and support for Heartland clients using HCM and BES, ensuring timely troubleshooting and resolution of issues while partnering with various teams to deliver seamless service.

Financial ServicesInsuranceInsurTech

Responsibilities

Utilize functional expertise of each speciality product/integration to triage Level 2 escalations

Understand the interlinking and interdependence of all products/integrations and have a holistic view of our clients’ solutions to provide timely troubleshooting and resolution to issues

Meet Service Level Agreement timelines for ticket resolution

Partnering with assigned Payroll, Implementation Specialists and Sales Representatives to provide seamless service levels to clients

Provide training to front line employees when necessary to better support our clients

Provide training to clients on product/integration features when deemed necessary

Becoming client facing when deemed necessary

Utilize formal ticketing system to complete work and providing required updates to properly service and follow-up with clients

Attend ongoing trainings as assigned by department management

Meet productivity expectations as outline by management

Stay abreast of Heartland system enhancements and product releases

Other duties as assigned

Qualification

Heartland payroll systemTroubleshooting skillsCustomer serviceG-Suite toolsMultitaskingTime managementCommunication skillsDetail orientedOrganizational skills