Na Hoku Jewelers - Hawaii's Finest Jewelers Since 1924 · 1 day ago
IT Support Technician
Honolulu, HI
Full-time
Onsite
Mid, Senior Level
$24/hr - $24/hr
5+ years expNa Hoku, Inc. is seeking an experienced and customer-focused IT Support Technician to provide technical support across their offices and retail locations. The ideal candidate will excel in troubleshooting, supporting end-users, and maintaining IT systems in a fast-paced environment.
JewelryManufacturingRetail
Responsibilities
Provide technical support for hardware, software, and network issues across all offices and retail locations
Troubleshoot Microsoft products including Microsoft 365, Office, Intune, and Entra ID
Diagnose OS issues for Windows, macOS, and Linux, with a strong emphasis on Windows
Provide remote and in‑person support to users via the help desk ticketing system, phone, and onsite interactions
Deliver remote support using tools such as Datto RMM, VNC, and similar technologies
Maintain and monitor network components including LAN, DNS, VPN, and general network administration tasks
Deploy new hardware, software, and technologies as needed
Create, update, and maintain IT procedure documentation and incident reports
Collaborate with team members to enhance IT processes and improve infrastructure reliability
Qualification
Required
Applicant must currently reside on the island of Oahu
Proven experience in enterprise IT support or desktop support roles
Strong working knowledge of Windows Entra ID, Microsoft 365, and Windows 11
Hands‑on experience with networking fundamentals; familiarity with Meraki is a plus
Proficiency using IT management tools such as Datto RMM, Microsoft Intune, Windows Defender, etc
Excellent communication skills with the ability to explain technical concepts to non‑technical users
Strong analytical and problem‑solving skills for diagnosing complex technical issues quickly and effectively
Travel may be needed
Provide technical support for hardware, software, and network issues across all offices and retail locations
Troubleshoot Microsoft products including Microsoft 365, Office, Intune, and Entra ID
Diagnose OS issues for Windows, macOS, and Linux, with a strong emphasis on Windows
Provide remote and in‑person support to users via the help desk ticketing system, phone, and onsite interactions
Deliver remote support using tools such as Datto RMM, VNC, and similar technologies
Maintain and monitor network components including LAN, DNS, VPN, and general network administration tasks
Deploy new hardware, software, and technologies as needed
Create, update, and maintain IT procedure documentation and incident reports
Collaborate with team members to enhance IT processes and improve infrastructure reliability
Preferred
Help desk: 5 years
Benefits
401(k) Retirement Plan with Company Matching
Medical, Drug, Dental & Vision
Paid Vacation
Paid Sick Leave
Generous Employee Discount
Flexible Spending Account
Life & Long-Term Disability Insurance
401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance
Company
Na Hoku Jewelers - Hawaii's Finest Jewelers Since 1924
Na Hoku Company Facts National Jeweler Magazine, a prominent jewelry industry periodical, ranks Na Hoku the 10th largest fine jewelry retailer in the United States (ranked by units).
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase