Red Knight Solutions ยท 2 hours ago
Desktop Support Specialist
Boston, MA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrRed Knight Solutions is currently seeking a Desktop Support Specialist in Boston, MA. The successful candidate will provide technical support and troubleshooting for various hardware, software, and network systems, particularly in a data center environment.
AdvertisingEmail MarketingSEOSocial Media Marketing
Responsibilities
Provide technical support and troubleshooting for mobile devices and printers (local and network)
Troubleshoot hardware issues such as no booting, FAN problems, and battery failures
Manage and assist with conference room technology setups
Support and troubleshoot using CMD commands
Handle SCCM for massive installations and updates
Work within a data center environment, with knowledge of network devices and patch cables
Use imaging software to deploy operating systems and applications
Assist with ticket management and resolution using ServiceNow (SNOW)
Provide support for MS Office Suite applications and related issues
Qualification
Required
Strong experience in OSS and the ability to speak to this knowledge in an interview setting
Hands-on experience troubleshooting mobile devices and printers (local and network)
Proficiency with CMD commands and troubleshooting hardware issues
Familiarity with managing conference room technology setups and SCCM for large-scale software installations
Understanding of data center operations, including network devices and patch cables
Experience with ticketing systems, specifically SNOW (ServiceNow)
Proficient with the MS Office Suite and capable of troubleshooting related issues
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Red Knight Solutions
Red Knight Solutions is a digital marketing firm that offers social media marketing, SEO and e-mail marketing services.
Founded in 2005
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase