Marathon TS ยท 8 hours ago
Help Desk Specialist
United States
Full-time
Remote
Entry, Mid Level
2+ years expMarathon TS is seeking a Help Desk Specialist to provide effective technical support and ensure high-quality documentation standards. The role involves analyzing product documentation, troubleshooting technical issues, and delivering user-friendly solutions to enhance the user experience.
Information ServicesProfessional NetworkingProfessional ServicesTechnical Support
Responsibilities
Ensuring that documentation aligns with the highest quality standards while providing effective technical support to users
Analyzing product documentation, identifying areas for improvement, and writing clear, concise user guides, help manuals, and standard operating procedures
Offering help desk support, addressing user queries, troubleshooting technical issues, and ensuring a seamless user experience
Qualification
Required
Associates degree in Communications, Technical Writing, Information Technology, or a related field
Minimum of 2 years of experience in help desk support
Proficient in documentation tools such as Microsoft Word, Adobe FrameMaker, or equivalent software
Strong understanding of help desk software and ticketing systems
Excellent communication skills, both written and verbal, and the ability to present complex information clearly
Company
Marathon TS
Marathon TS provides a full range of consulting & manpower services for clients that needs support from skilled and experienced individuals.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Davis
Chief Growth Officer
Company data provided by crunchbase