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Ultra Electronics Group · 21 hours ago

End User Support Analyst

Wake Forest, NC, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Ultra Maritime is a leader in providing multi-mission solutions for naval forces worldwide. The End User Support Analyst will deliver IT support primarily at the Wake Forest site, assisting with technical issues, equipment setup, and training while ensuring a customer-first approach.

AerospaceElectronicsManufacturingMarine TechnologySoftware

No H1B

Security Clearance Required

Responsibilities

Provides hands-on desk-side support for end user technical issues related to desktop/laptop hardware, operating system, and supported third party applications

General networking troubleshooting - TCP/IP, DNS, DHCP

Mobile device support – iOS and Intune

Completes work orders such as installing equipment, connecting and moving devices, including workstations, telephony hardware, and peripherals

Image, prepare and ship new hire / replacement equipment ensuring deadlines are met

Provides hands-on support for network and server teams when required

Troubleshoot and resolve technical issues or escalate more complex situations to the appropriate tier support teams or third-party vendors

Provide onsite white glove support, build robust relationships with executives, support staff, and visitors and promptly assist them with their questions, incidents, and service requests

Manage and implement patch management on local site infrastructure under the guidance and management of the wider IT functional teams

Occasional on-site weekend presence may be required to support business requirements

Qualification

Customer service skillsTroubleshooting skillsSystem administrationMCSE certificationNetworking knowledgeActive DirectoryVMware knowledgeResource planningPrioritization skillsCommunication