VSP Vision · 1 week ago
Team Lead, Optical Lab
Tampa, FL
Full-time
Onsite
Entry, Mid Level
$18/hr - $20/hr
2+ years expVSP Vision is seeking a Team Lead for their Optical Lab. The role involves overseeing team performance, managing daily work volume, and ensuring that department processes are documented and followed. The Team Lead will also support strategic initiatives and participate in the hiring process for new staff.
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Responsibilities
Oversee the work of the division/team staff and manage the daily work volume, including service agreements with business partners
Monitor team performance; provide prompt, objective coaching and counseling; apprise supervisor of successes and concerns; provide input for performance evaluations
Coordinate with other units/departments to facilitate special requests, change in processes, and resolution of workflow/production issues
Ensure all department processes and performance standards are documented accurately; develop and maintain department procedure manuals; train division/team employees on current or revised unit processes and procedures
Develop and monitor schedules for primary areas of responsibility for assigned staff
Acts as point of contact for escalated client or internal business partner issues; respond to inquiries according to established procedures while meeting business standards of operational excellence and client satisfaction
Support department and strategic initiatives by meeting target goals and objectives set by management
Participates and offers input in the hiring and interview process for open positions within the Division
Qualification
Required
Two to four years of experience in applicable functional area
Excellent verbal communication skills
Ability to speak in group situations and discussions toward resolving issues
Clearly and concisely communicate project issues and status
Demonstrated ability to handle multiple projects while meeting department timelines
Proficient with word processing and spreadsheet applications
Benefits
Eligible bonuses and commissions
Company
VSP Vision
At VSP Vision, we activate the full power of care by consciously reinvesting in greater vision, health, and opportunities for all.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Michael Guyette
President and CEO
Monica Perez
Senior Vice President Finance and Treasury
Recent News
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