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Globus family of brands · 8 hours ago

Dynamics 365 CRM Lead

Full-time

Hybrid

Senior Level, Lead/Staff

$145K/yr - $175K/yr

10+ years exp

Globus family of brands is a leader in international travel, offering culture-rich experiences through their various brands. They are seeking a Dynamics 365 CRM Lead to establish and operate the CRM Center of Excellence, focusing on standardizing best practices and ensuring CRM innovations are adopted across the organization.

Professional ServicesTourismTravel Agency

H1B Sponsor Likely

Responsibilities

Develop and implement a COE strategy that aligns with GFOB’s overall CRM vision and business objectives

Oversee the creation, maintenance, and dissemination of business process, product and technical best-practice guidelines and standard operating procedures. Ensure these standards are consistently applied across all CRM initiatives and teams

Evaluate, recommend, and drive the adoption of CRM-related innovations, tools, and methodologies across the organization. Ensure new solutions are integrated effectively and deliver measurable benefits

Facilitate continuous training and process improvements across CRM-related activities

Serve as the primary liaison between executive leadership and CRM delivery teams

Establish and track key performance indicators (KPIs) for CRM processes and COE initiatives. Use data-driven insights to identify areas for improvement and measure the impact of COE activities

Partner with Sales, Marketing, IT, and Customer Service teams to ensure CRM strategies and solutions are fully integrated and support business goals across departments

Oversee data quality, security, and compliance within the CRM system, ensuring adherence to organizational policies and regulatory requirements

Oversee CRM COE budgets, resources, and project prioritization to ensure efficient use of organizational assets

Regularly report on CRM COE initiatives, performance metrics, and outcomes to executive leadership and other stakeholders

Qualification

CRM strategyCRM implementationCRM managementMicrosoft DynamicsSAP CRMChange managementStakeholder managementTrainingProcess improvementBusiness processes

Required

A bachelor's or master's degree in Business Administration, Information Systems, Computer Science, Marketing, or a related field; or ten or more years of relevant experience in product management or CRM; or an equivalent combination of education and experience

Preferred

10+ years of experience in CRM strategy, implementation, or management with at least 5 years in a leadership role preferably within a large, complex organization

Proven track record of leading CRM initiatives and cross-functional teams

Experience with CRM platforms (e.g., Microsoft Dynamics, SAP CRM, etc.)

Demonstrated experience in developing and implementing business processes and best practices

Experience in change management, training, and process improvement

Strong background in stakeholder management, especially working with executive leadership

Benefits

Generous benefit package including travel benefits and retirement.

Company

Globus family of brands

For nearly a century, the Globus family of brands has been crafting award-winning tours and river cruises for travel enthusiasts.

Founded in 1928

Littleton, Colorado, USA

201-500 employees

https://www.globusjourneys.com

H1B Sponsorship

Globus family of brands has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (1)