NEOGOV · 1 day ago
IS Business Analyst II (Departmental Promotional Only)
County of San Mateo, CA
Full-time
Onsite
Mid Level
$129K/yr - $162K/yr
3+ years expNEOGOV is seeking qualified individuals for the position of IS Business Analyst II at San Mateo County Health. The role involves performing complex systems maintenance and serving as a liaison between users and IT staff, while also providing technical support and training.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Participate in the modification of existing systems and/or the implementation of new systems by developing, writing, and disseminating procedures that utilize new or changed system applications and by evaluating system modifications in response to operational, program, and/or regulatory changes
Provide assistance as requested related to the use of department and/or program systems and software applications; determine severity of problem and resolve or refer to appropriate personnel or vendor for resolution
Participate in a variety of system user and work groups to identify user needs and operational, programmatic, and/or regulatory changes affecting application requirements and other related issues
Coordinate and direct the work of software vendors to identify and resolve programming and other operational problems; coordinate the scheduling of corrective patches and upgrades between vendors and staff; interact with vendors, external agencies, auditors, or other staff to obtain requested data or special reports
Provide or arrange for the training of staff on the information systems used by the department and/or program; request ad hoc reports
Develop and execute system test plans to ensure application performance conforms to specifications; modify technologies to correct errors and optimize system performance and cost-effectiveness
Stay abreast of current trends and developments in system applications and technologies; serve as a technical expert on assigned committees. Learn and apply emerging technologies, and perform duties in an efficient, organized, and timely manner
Prepare and track requests to information technology staff, vendors and/or service providers for routine system changes and reports
Qualification
Required
A bachelor's degree from an accredited college or university with a major in information systems, Computer Science, or similar technical discipline
At least two years of experience in system analysis and software configuration or development and support
At least 6 months experience in supporting Avatar
Strong knowledge of business process analysis, requirements analysis, and software analysis and design
Project management experience
Three years of experience performing application support in a health care setting
Ability to analyze end-user technical requirements and recommend specific technical and/or workflow solutions to meet the need
Excellent trouble shooting skills
Knowledge of database and data dictionary concepts, database file structures and operating system interfaces
Use business analysis techniques such as interviewing, brainstorming, modeling, risk analysis, estimating, and peer review
Ability to work independently and set priorities
Three years of experience supporting a health wide system, electronic health record or case management system
Knowledge of principles and practices of leadership and mentoring
Excellent verbal and written communication skills with both technical and non-technical staff
Demonstrated ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work
Knowledge of various information technology platforms and operating systems
Principles and practices used in the analysis and development of procedures and information systems associated with assigned operational and/or program area
Principles of relational database management and systems integration analysis and programming
Principles and practices of programmatic analysis and report preparation
Information systems and data processing concepts
Principles and practices of contract and vendor relationship management
Modern office practices, methods, and computer equipment and applications related to the work
Record keeping principles and procedures
English usage, grammar, spelling, vocabulary, and punctuation
Techniques for providing a high level of customer service by effectively dealing with users, vendors, external agencies, and County staff
Learn department and County systems, policies, programs, and practices related to information systems
Provide technical and analytical support to users of department systems and applications
Learn to and communicate with department personnel to identify and translate information needs into system requirements
Learn to and communicate business information system needs to system vendors for the design, development, and/or enhancement of system applications
Assist end users on a wide variety of system issues, evaluate alternatives, and make and implement sound recommendations
Assist in developing materials and present effective training programs; train users in the assigned application systems
Evaluate the effectiveness of newly developed systems and/or applications
Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service
Prepare clear, concise, and accurate documentation, instructions, correspondence, and other written materials
Organize work, set priorities, and meet critical deadlines
Learn, interpret, apply, explain, and ensure compliance with applicable County standards, policies, and procedures related to assigned area of responsibility
Establish and maintain a variety of filing, record keeping, and tracking systems
Operate modern office equipment including computer equipment and specialized software applications programs
Communicate effectively, orally and in writing, with both technical and non-technical personnel
Establish and maintain effective working relationships with those contacted in the course of the work
Communicate with department personnel to identify and translate information needs into system requirements
Conduct research projects on a wide variety of software and systems issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports
Research, develop, and recommend cost-effective technical system improvements
Develop and implement comprehensive computer operations-related projects and training programs
Participate and/or lead focus groups or working sessions to establish new processes or technical design for improvement
Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying
Education: Equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or closely related field. Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years
Experience: IS Business Analyst II: Three (3) years of responsible experience in a position that would provide knowledge of department-specific programs, processes, and/or operations, including at least one (1) year of experience in the planning, implementation, oversight, and/or utilization of automated information systems and applications used to support departmental activities and specific to the specialty area assigned which includes report design, writing, and generation; business analysis; technical writing; system administration; vendor relationship management; and/or departmental information security
Benefits
Health and wellness
Financial security
Variety of wellness and professional development programs
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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