Apply on Employer Site

Deluxe · 11 hours ago

Client Support Consultant-Senior FS

Georgia, United States

Full-time

Onsite

Mid, Senior Level

3+ years exp

Deluxe is a company focused on providing support for operational activities between itself and its clients. The Senior Client Support Consultant will manage change management activities and issue resolution while ensuring effective client support and operational changes are implemented.

Email MarketingFinancial ServicesInformation TechnologyPaymentsSEOSmall and Medium BusinessesWeb Hosting

H1B Sponsor Likely

Responsibilities

Owns support for all operational activities between Deluxe and clients determined by tiers of FI clients and solution (product or service) being supported

Coordinates overall change management activities with clients post-implementation manage issue resolution through levels of severity working with technical resources up to product management

Manages operational changes driven by client or Deluxe and procures necessary resources (labor and $$s) through required channels (business planning council, senior leaders, etc.) to adequately support change

Ensure formal project management approach/principles in place for larger scale and more complex changes

Owns issue management for dedicated clients and solution that is being supported which includes implementation of immediate corrective actions for the client and longer-term corrective actions to ensure root cause is eliminated permanently

Manages issues within a defined standard process. Example: level 1 – call center, level 2 – client support expert, level 3 – product management

Supports 'pre-implementation' support activities directed by sales to ensure client support post-implementation is clearly understood and meets Deluxe sales and client expectations

Qualification

Data AnalyticsProject ManagementCompliance KnowledgeFacilitation SkillsCommunication SkillsPresentation Skills

Required

Bachelors in Business Management and 3 years experience or HS/GED and 7 years experience

Knowledge of the changing landscape in the compliance and R&F space with FI

Knowledge of the marketing services space for FIs

Strong data analytics and DMS capability understanding

Must be 18 years of age or older

Preferred

Strong facilitation skills and ability to influence

Strong communication skills both written and verbal

Presentation skills

Benefits

Healthcare (Medical, Dental, Vision)

Paid Time Off, Volunteer Time Off, and Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption and Surrogacy Assistance

Tuition Reimbursement

Company

Deluxe

Glassdoor3.1

Deluxe is a finacial services company that provides financial institutions deepen customer relationships through technology solutions.

Founded in 1915

Minneapolis, Minnesota, USA

5001-10000 employees

http://www.deluxe.com

H1B Sponsorship

Deluxe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (22)

2023 (19)

2022 (9)

2021 (13)

2020 (14)