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Vertiv · 3 weeks ago

NETA Certifications Program Manager

Westerville, OH, United States

Full-time

Onsite

Senior Level

5+ years exp

Vertiv is a global leader in mission-critical infrastructure technologies for vital applications in data centers, communication networks, and commercial and industrial environments. The NETA Certifications Program Manager is responsible for building and delivering electrical certification learning and lab exercises, and developing solutions that support Vertiv Service Offerings from Electrical Reliability Services and High Voltage Maintenance.

Data CenterInformation TechnologyIT InfrastructureTelecommunications

No H1B

U.S. Citizen Only

Responsibilities

Oversee the design, development and delivery high-profile, high-impact Services training programs delivered in multiple modes – instructor-led and virtual workshops, train-the-trainer, self-paced online courses and videos, and technical solution lab exercises

Collaborate with program managers, instructors, and subject matter experts to create high-quality performance support materials, courses, content, and programs that align with the goals of the stakeholders

Create, manage, and deliver engaging training across multiple mediums while accommodating multiple learning styles

Integrate adult learning theory best practices into course development

Model exceptional customer service, teamwork, and professionalism in the development/maintenance process

Interact with the business and other team members in response to inquiries, concerns, and requests regarding distance education courses and issues

Understand and define target associate personas to deliver instruction that resonates with the audience

Produce courses on time and in alignment with the overall learning strategy

Design and implement Kirkpatrick evaluations

Ensure that our vision and mission are reflected in all aspects of the learner experience

Qualification

NETA certificationElectrical Engineering degreeProject managementAdult learning theoryInstructional designTraining development toolsCoaching skillsCommunicationFacilitation skillsTeamwork

Required

Bachelor's degree in Electrical Engineering

Experience with adult learning and instructional design in the electrical industry considered

5+ years' proven project management skills including planning work, prioritizing and managing details, keeping multiple tasks/projects on track, using time well, and delivering results with tight deadlines

Excellent verbal, written, interpersonal communication abilities including collaborating with subject matter experts, global stakeholders, and managers to transfer knowledge

Experienced facilitator and coach with expert skills in virtual and online delivery methods, including media and video

Excellent oral and written communication skills, paired with sound business judgment

Demonstrated ability to thrive in a fast-paced, ambiguous, deadline-oriented, global work environment

Sound understanding of adult learning theory and models (ADDIE)

Passion and interest in developing people