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Y-12 Credit Union · 1 day ago

Assistant Branch Manager

Maryville, TN

Full-time

Onsite

Entry, Mid Level

1+ years exp

Y-12 Credit Union is seeking an Assistant Branch Manager to support branch operations and member services. The role involves conducting member account functions, assisting the branch manager, training staff, and developing relationships with commercial business members.

BankingCreditFinancial Services

Culture & Values

Responsibilities

Conduct all member account functions, including teller transactions, processing request for new services, providing counseling and cross-selling appropriate credit union products or services to benefit the member and achieve established sales goals, interview members and process applications for all types of consumer loans. Analyze the financial position of each applicant to determine the level of risk for extending credit. Review all documentation for completeness and accuracy according to credit union compliance guidelines

Assist Branch Manager in monitoring all branch activities to ensure compliance with established credit union policies and procedures. Work in conjunction with Branch Manager to achieve established objectives and to ensure that appropriate steps are taken to correct unsatisfactory conditions

Assist in training, directing, scheduling of branch staff and monitoring attendance. Monitors performance, coaches staff, and makes recommendations to manager for employee evaluations. Assists in the interviewing process for open positions and makes recommendations to manager

Support development of account relationships with commercial business members. Participate in personal calls/visits, assessing needs and offering credit union products/services to meet those needs. Represents the credit union as appropriate in its relationships with sponsor and community organizations, suppliers, other financial institutions and similar groups including functions outside normal business hours

Perform additional job duties as assigned by the manager

Qualification

Consumer loan processingAccount managementSales goals achievementStaff trainingCoachingCustomer serviceEffective communicationProblem-solvingTeam collaboration

Required

One to three years of similar or related experience

Equivalent to a high school education and/or a combination of education and three years to five years of relevant experience is required

Ability to accurately process account entries and transactions, write routine reports and construct basic professional and grammatically correct correspondence

Ability to speak effectively to members and employees of the organization

Ability to read and interpret basic forms and documents, operating and maintenance instructions and procedure manuals

Ability to add, subtract, multiply and divide in all units of measure using whole numbers, fractions and decimals

Ability to compute rate, ratio and percentages

Ability to apply reasonable understanding to carry out instructions furnished in written, oral or diagram form

Ability to deal with problems involving variables in situations

Maintains a positive attitude with employees and members and remains flexible while focused on accepted practices, policy, productivity and effectiveness

Promotes awareness of the credit union mission and branch statement to the credit union membership

Position requires standing for extended periods; use hands and fingers, handle or feel; reach with hands and arms; talk or hear

Must be able to speak and hear distinctly, specific vision abilities required by this job include: close vision, color vision, and ability to adjust focus

Required to stand, sit and walk; sometimes to climb or balance; stoop, kneel, crouch or crawl and occasionally lift and move up to 50 pounds

May be exposed to mild to moderate stress levels associated with the performance of the job duties as described

Courtesy, tact, and diplomacy are essential elements of the job

Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation

Company

Y-12 Credit Union

Y-12 Credit Union is a federally chartered not for profit organization, owned by its members, offering a wide range of financial services to its members/owners.

Founded in 1950

Oak Ridge, Tennessee, USA

201-500 employees