Workiy Inc. · 2 days ago
IT SERVICES ARCHITECT
United States
Full-time
Remote
Senior Level
7+ years expWorkiy Inc. is seeking an IT Services Architect to enhance the capability of health authorities to leverage technology for improved health services. The role involves delivering strategic guidance, mapping current service architecture, and developing future state service models aligned with health authority goals.
Digital MarketingInformation TechnologySoftware EngineeringStaffing AgencyUX DesignWeb Development
Responsibilities
Map current state service integration and architecture, identifying dependencies, gaps, and opportunities for improvement
Define a clear, functional future state Service Model aligned to health authority goals, technology strategies, and operating frameworks
Clarify service ownership, integration points, and delivery responsibilities across providers
Develop service blueprints, integration diagrams, and technical documentation to support decision-making
Develop documentation that supports transition planning and future procurement (e.g. integration standards, protocols, service catalogues, and governance frameworks)
Support service modeling and technology strategy for internal, outsourced, and partner-operated services
Ensure the model supports end-to-end service quality, accountability, and continuous improvement
Provide governance and executive-ready materials related to technical architecture and integration and service model delivery
Discovery and Current State Analysis
Future State Architecture & Integration Design
Documentation & Requirements Development
Validation & Handover
Governance & Executive Support
Strategic Planning & Analysis
Reporting & Communication
Qualification
Required
Strong expertise in IT service architecture design defining end-to-end service models, including service domains, integrations, and dependencies
Deep understanding of Service Integration and management (SIAM) principles, multi-provider coordination, and retained organization models
Experience mapping complex IT service interactions, workflows, and dependencies
Experience aligning service architecture with enterprise architecture standards (TOGAF, Zachman, or equivalent)
Proficiency in creating architectural diagrams, service blueprints, and integration models (e.g., UML, BPMN, swimlane diagrams)
Familiarity with IT service management frameworks (ITIL, COBIT) and governance best practices
Familiarity with common ITSM and ITOM platforms (e.g. ServiceNow)
Understanding of cloud and on-premises service models, including hybrid environments
Ability to assess current state architecture and identify gaps, risks, and opportunities for optimization
Skilled in aligning service design with business objectives, governance frameworks, and contractual obligations
Understanding of cost drivers, service-level management, and performance measurement frameworks (KPIs, OLAs, SLAs)
Strong problem-solving skills and ability to translate technical insights into actionable recommendations
Ability to anticipate operational and contractual risks in service transitions
Experience producing artifacts that support sourcing (service catalogues, interface definitions, performance metrics, RACI frameworks)
Skilled at leading cross-functional working sessions to validate service definitions and integration points
Excellent verbal and written communication skills, including ability to present complex technical information to non-technical stakeholders
Experience facilitating workshops, interviews, and collaborative design sessions
Skilled at managing competing priorities or viewpoints across internal departments and service providers
Ability to develop executive-ready materials, including presentations, briefing notes, and decision-support documents
Minimum 7–10 years of experience in IT service architecture, ITSM design, enterprise architecture, or equivalent service delivery and integration roles
Proven track record of leading service integration or architecture mapping initiatives
Experience working in multi-stakeholder environments with internal teams, external vendors, and governance bodies
Preferred
Preferred experience in SIAM implementation or service transition project leadership, participation in service-related procurements, and performance and governance framework design
Bachelor's degree in Computer Science, Information Systems, or a related field is the minimal requirement – Master's degree preferred
Relevant certifications such as TOGAF, ITIL Expert, or equivalent enterprise architecture and service management credentials
Company
Workiy Inc.
Workiy provides digital solutions and staffing services, utilizing our patented delivery model and a unique and flexible, client-centric approach to tackling technology's biggest challenges.
11-50 employees
H1B Sponsorship
Workiy Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
Funding
Current Stage
Early StageCompany data provided by crunchbase