ServiceNow · 1 day ago
Business Product Manager - Total Rewards - Compensation, Benefits, and Global Mobility
United States
Full-time
Remote
Senior Level, Lead/Staff
$147K/yr - $258K/yr
8+ years expServiceNow is a global market leader in innovative AI-enhanced technology, aiming to transform how organizations work. They are seeking a Business Product Manager to drive the development and integration of internal HR systems focused on compensation, benefits, and global mobility, ensuring alignment with business goals and stakeholder needs.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Drive Internal Global People Technology Roadmap: Lead the development and execution of the internal product roadmap, ensuring alignment with business goals, stakeholder needs, and strategic priorities. Maintain clear, prioritized product roadmaps that articulate goals, trade-offs, and sequencing
Orchestrate Cross-Functional Collaboration: Facilitate governance and communication across Global People, Program Management, Change Management, and Digital Technology teams to ensure transparency and execution excellence
Translate Strategy into Action: Convert complex business strategy into actionable product plans, including business cases, value definitions, and business requirements for new systems, capabilities and enhancements
Engage in the Development Lifecycle: Engage in development activities, including but not limited to product planning, requirements refinement, tradeoff decisions, development of test plans and success criteria, and all agile ceremonies
Serve as Product SME: Maintain deep understanding of the business process across enterprise global people including major applications and their end-to-end data flow and downstream systems, acting as the bridge between multiple business and technical stakeholders through requirement walkthroughs and solution alignment
Enable Change and Adoption: Support launch activities, change management, and enablement activities such as knowledge articles, FAQs, and training to drive adoption across Global People teams
Advance Product Maturity and Innovation: Apply product principles and design thinking to implement OOTB solutions, automate workflows, enhance user experience on Global People platforms, and elevate product maturity across the organization
Champion UI/UX Excellence: Proactively engage in wireframe design, screen development, and close collaboration with design teams to deliver intuitive and impactful user interfaces
Qualification
Required
An experienced product manager adept at working cross-functionally via the four-in-the-box (4ITB) model to build seamless, end-to-end product roadmaps and experiences that deliver value
8+ years' experience in managing networks of complex stakeholders, manage expectations, planning to capacity, understanding technical ecosystems, and deliver within a fast-paced always changing technical environment with multiple priorities
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
A strategic thinker with a high degree of detail orientation who is capable of defining and driving meaningful outcomes that improve satisfaction, deliver key results and elevate adoption/usage
A problem solver who is excellent at defining the problem, ensuring it is the right problem to solve and then working relentlessly to solve it holistically. Communicate complex problems into easily understood requirements, clearly relate expectations, and provide solutions
Collaborative with the ability to motivate teams, drive engagement, synthesize various opinions/inputs across complex stakeholder networks and influence/inspire alignment
8+ years' experience shipping human resources products with demonstratable success
You have strong technical knowledge and the ability to work closely with world-class engineering partners to devise strategies, solve complex system interdependencies, and build performant and scalable
Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in slides; comfortable in executive level business leaders and COEs as well as technical discussions. Ability to influence and collaborate with a complex network of stakeholders at all levels
8+ years' product/program experience with enterprise HR, HCM, HRIS, HRSD, CRM transformation programs highly preferred
8+ years' experience in product/program management with defining problems, product strategy and roadmaps, using analytics, defining and tracking support metrics, KPIs, and making data driven decisions
AI native mindset and familiarity with machine learning technologies and their application in Human Resources
Superior interpersonal and communication skills, with the ability to connect, influence, and collaborate with complex networks of stakeholders from front-line employees to executive leadership
Proactive, self-directed, and action-oriented with the ability to deal with ambiguity yet have a strong sense of ownership and accountability
Culturally aware, with experience communicating effectively with a global audience
Highly proficient in Microsoft applications (Word, PowerPoint, Excel, Outlook), particularly skilled in PowerPoint presentations
Familiarity with enterprise software/SaaS industry, CSM, TPSM, or similar enterprise systems
Proven ability to define product requirements and translate them into actionable roadmaps
Experience using data and metrics to guide product outcomes
Ability to thrive in fast-paced, always changing, matrix environments with multiple work streams and stakeholders
Preferred
Domain experience preferred in one or more of the following areas: HRIS, Human Resource Policy and Process, Employee Portals, Vendor Management and Risk Analysis, Business Continuity, Ethics policies and compliance. A strong preference for experience with compensation, benefits, and global mobility programs and products
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase