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Cook's Pest Control · 21 hours ago

Office Specialist - Olive Branch

10016 Vista Cv, Olive Branch, MS 38654, USA

Full-time

Onsite

New Grad, Entry Level

Cook’s Pest Control, Inc. is a family-owned business known for its integrity and commitment to excellence. The Office Specialist will perform various office and clerical duties while providing excellent customer service, handling tasks in customer service, accounting, and human resources.

Facilities Support Services

Responsibilities

Answer incoming customer calls and route calls to the appropriate department

Complete initial new customer intake, enter basic customer information and route new customer information to the appropriate sales team member

Respond to customer account and billing questions or concerns

Contact customers regarding invalid payments and funding sources

Process customer payments received and complete daily bank deposits

Process vendor invoices, submit payment via credit card or submit payment request to Corporate Office as appropriate

Monitor past due accounts and contact customers for collections. Forward accounts to collections agency as needed

Process account write offs and termination of customer accounts as needed

Communicate with District Manager on completion of tasks outlined on the Daily Accounting Checklist

Review payroll and make adjustments as needed

Maintain petty cash

Complete full hiring and onboarding process for new employees, including processing background checks, scheduling physical & drug screens, entering employee info into HRIS, and completing new hire paperwork

Assist new and current employees with general HR/Benefits questions

Process monthly employee changes including but not limited to pay rate and status changes

Complete termination process for exiting employees

Manage Workers’ Compensation and Auto Insurance claims

Complete monthly warehouse and office supply order

Order business cards