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Abbott · 7 hours ago

Operations Lead Receptionist

Alameda, CA

Full-time

Onsite

Mid Level

$22.50/hr - $45/hr

Abbott is a global healthcare leader that helps people live more fully at all stages of life. As the Receptionist at Abbott Diabetes Care, you will be the first point of contact for visitors and callers, ensuring a professional and welcoming environment while supporting daily operations through effective communication and administrative assistance.

BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical

Responsibilities

Operate a multi-line phone system to receive and correctly route incoming and outgoing calls

Take and distribute clear, accurate messages promptly

Greet visitors professionally and determine the nature of their visit

Issue visitor passes and maintain visitor logs in compliance with Abbott Diabetes Care Visitor Policy (DOC00171)

Notify the appropriate employee or department of visitor arrival or escort visitors as needed

Follow protocol for expected and unexpected government agency visits

Respond to routine inquiries while ensuring compliance with company guidelines on what information can be shared

Provide general guidance to visitors and callers in a courteous and helpful manner

Schedule and maintain conference room bookings using Abbott’s internal systems

Coordinate catering for meetings

Prepare documents, type correspondence, and assist with clerical tasks

Organize and distribute incoming mail; manage outgoing mail and courier packages

Manage ADC Reception and Facilities Helpdesk in boxes and triage work order-related requests

Submit and manage work order requests via Maximo and follow up as necessary

Provide status updates on work orders via biweekly meetings with managers

Generate facility supply orders and confirm receipt via Ariba portal

Maintain the Reception Manual

Train backup receptionists as appropriate

Provide Facilities administrative support, including site communications, scheduling events, and managing ergonomic supply orders and inventory systems

Other projects and duties as assigned

Complete all mandatory training on time as required by Abbott policies and procedures

Adhere to company standards for safety, confidentiality, and compliance

Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments

Work closely with team members, employees, and vendors to ensure smooth operations and excellent service delivery

Support cross-functional communication and assist with coordination of services when needed

Maintain positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors

Support all Company initiatives as identified by management and in support of Operations, Environmental Health and Safety, Occupational Health, and other departments

Qualification

Customer service experienceMicrosoft Office SuiteCommunication skillsTechnology proficiencyOrganizational skillsData entryMulti-tasking abilityAttention to detail