Apply on Employer Site

Take2 Consulting, LLC · 2 days ago

Customer Service Engineer

Madison, WI

Contract

Onsite

Entry, Mid Level

1+ years exp

Take2 Consulting, LLC is seeking an IT Support Specialist to support a large IT program for the Department of Veteran Affairs. The role involves deploying, imaging, and setting up IT hardware across medical center campuses and offsite training centers, while providing excellent customer service in a healthcare environment.

ConsultingLegalManagement Consulting

Comp. & Benefits

No H1B

Security Clearance Required

Responsibilities

Deploy, image, and set up hardware including PCs, laptops, monitors, printers, scanners, and network connections

Unbox, install, configure, and remove equipment with limited supervision

Re-pack hardware for shipment and set up equipment at various training sites

Transport IT equipment around the site campus, moving pallets weighing up to 50 pounds as needed

Troubleshoot hardware and software issues, support break-fix activities, system imaging, upgrades, and deployments

Conduct routine system administrative tasks and document troubleshooting activities

Support hardware support and user service activities in a high-availability environment

Maintain and troubleshoot various systems and network connectivity across multiple locations

Work independently while providing excellent customer service

Qualification

Imaging computer equipmentHardware troubleshootingNetwork systems knowledgeSystem administrationServiceNow experienceCustomer servicePhysical activity capabilityHealthcare IT experience

Required

A bachelor's degree in a STEM field is preferred; however, candidates with a high school diploma or GED and at least eight years of professional experience in IT or related fields are also eligible

Public Trust clearance

On-Site at Veterans' Administration Medical Centers and offsite training centers

Minimum of one year experience in imaging and installing computer equipment

Ability to move, unpack, and install hardware weighing up to 50 pounds

Valid personal transportation during work hours

Experience supporting hardware and software troubleshooting, imaging, and deployment projects

Familiarity with system administration logs and troubleshooting protocols

Knowledge of network systems and support for high-availability environments

High school diploma or GED and 8 years of professional experience, or a bachelor's degree in IT, CS, EE, IS with 1 year of experience

Ability to perform physical activities including stooping, crouching, reaching, and pulling cords in various settings