Small Business Growth Alliance · 6 days ago
Sales Support Supervisor
Irvine, CA
Full-time
Onsite
Senior Level
5+ years expSmall Business Growth Alliance is a leading business technology firm dedicated to empowering entrepreneurs. The Sales Support Supervisor will lead a multi-member sales support team, prioritize workflows, and provide expert-level support to the Outside Sales Force to enhance operational efficiency and drive revenue growth.
Management Consulting
Hiring Manager
Alyssa Zimmerman
Responsibilities
Act as the primary conductor of the Sales Support team, directing daily workflows for all Sales Support team members
Prioritize sales contracts and departmental tasks and customer files based on revenue potential and strategic importance
Ensure deadlines and production targets are met by redistributing workloads and resources in real time
Provide regular feedback and ongoing coaching to the Sales Support team to improve accuracy and sales efficiency
Provide expert-level support to the Outside Sales Force team, assisting with high-stakes sales contract structures and developing enterprise-level business solutions
Identify performance gaps within the outside sales force and implement training or strategic initiatives to increase their success rates
Serve as the final point of escalation for outside sales force on complex contract negotiations and pricing strategies
Collaborate with sales leadership to align Sales Support team efforts with broader company revenue goals
Manage the sales pipeline to identify and eliminate bottlenecks and implement improvements to accelerate account activations
Develop and refine pricing strategies and sales initiatives that drive department production
Oversee the most complex, high-revenue accounts, ensuring white-glove service, flawless activation and long-term retention
Analyze department data and reports to provide the Sales Executive Team with insights on production trends and revenue forecasts
Provide final review of complex customer quotes and contract structures
Oversee the accuracy of department logs, reporting, and CRM data
Manage high-level vendors and partner relationships to ensure smooth transactions
Qualification
Required
5+ years in outside sales, sales management, or a senior relationship management role
Proven experience managing a multi-person team in a high-volume environment
Advanced understanding of customer pricing, revenue models, and contract negotiation
Strong leadership ability with a focus on prioritizing tasks based on financial impact
Advanced experience with Salesforce, DocuSign, Zoom, Microsoft Excel, etc
Excellent interpersonal skills with the ability to motivate both the internal team and the external teams
Company
Small Business Growth Alliance
At SBGA, we understand the rewards and challenges of running a business.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase