MSX International ยท 18 hours ago
Dealer Performance Manager
Arizona, United States
Full-time
Onsite
Mid Level
3+ years expMSX International has been a dedicated partner to leading automotive brands for over 25 years, focusing on transforming businesses and enhancing customer experiences. The Nissan Platinum Service Dealer Performance Manager is responsible for implementing dealer process improvements and maintaining relationships with dealers to optimize operations and improve performance.
Responsibilities
Conduct Assessment Visits: Perform an initial assessment of dealership fixed operations processes. Record baseline key performance indicators and develop action plans in collaboration with dealership Executive, Service, and Parts management to address growth opportunities
Installation Visits: Introduce initial process changes and conduct training sessions for dealership employees. Review all coaching progress with Executive, Service, and Parts management after implementation and provide information to allow them to reinforce the updated processes
Growth Visits: Conduct follow-up visits to ensure process changes are effectively integrated, train new employees, improve existing processes, and introduce best practices. Continue to review progression or recession with Executive, Service, and Parts management and develop continuous improvement action plans
Virtual Support Visits: Provide additional support through review of key performance indicators and follow-up on action plans through phone or Microsoft Teams between on-site visits. Continue to review progression or recession with Executive, Service, and Parts management and develop continuous improvement action plan
Communication: Maintain regular communication with Executive, Service, and Parts management teams to ensure the successful implementation of action plans and address any issues that arise
Documentation: Prepare detailed reports and documentation for each visit, outlining observations, action plans, and progress
Continuous Improvement: Identify opportunities for continuous improvement and provide recommendations to enhance dealership operations
Action Plan Completion: Ensure timely and comprehensive completion of dealer action plans within 3 business days of completion visit and deliver electronically to all dealership management personnel
Best Practice Implementation: Implement best practice processes within dealership service operations, including customer appointments, reception/greeting, parts inventory management, parts procurement efficiencies, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, and follow-up calls after repairs
OEM Contact: Maintain adequate contact with OEM regional personnel by conducting regularly scheduled initiative review meetings as well as ad-hoc meetings if concerns arise
Reporting: Submit monthly field detail reports, weekly timecards and weekly expense reports
Qualification
Required
Highly motivated, self-starters
Excellent customer relationship skills
Excellent communication skills
Excellent facilitation skills
High degree of interest in working in a field environment with minimal supervision
Minimum of 3 years of experience in dealership operations, process improvement, or a related field
Strong analytical and problem-solving abilities
Excellent communication and interpersonal skills
Proficiency in using virtual communication tools (e.g., Microsoft Teams)
Ability to work independently and manage multiple tasks effectively
Ability to leverage relationships to identify and sell the business case for change
Analyzing data from dealer financials and operational assessments to establish improvement action plans
Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
Ability to understand, establish, and implement effective metrics to keep dealerships focused on growth and ROI
Ability to drive for extended periods and travel to various dealership locations
Capability to walk and stand for long periods, including navigating uneven terrain and stairs
Ability to lift and carry items up to 25 pounds
Valid driver's license and reliable transportation
Flexibility to travel frequently and work outside regular business hours as needed
Demonstrated proficiency with PC applications in a Windows environment
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Company
MSX International
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jodi Weed
Global Human Resource Business Partner
Shirley Aldana
Executive Assistant to the President & CEO
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