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HawaiiUSA Federal Credit Union · 18 hours ago

Call Center Agent

Pearl City Branch, Pearl City, HI, US

Full-time

Onsite

New Grad, Entry Level

$20/hr - $22/hr

HawaiiUSA Federal Credit Union is a local, not-for-profit financial cooperative dedicated to helping members achieve their financial goals. The Call Center Agent is responsible for creating member loyalty by identifying member needs and offering financial solutions through the organization's products and services.

BankingFinancial ServicesInsuranceVenture Capital

Comp. & Benefits

Responsibilities

Answers all incoming member calls in a professional, timely and courteous manner, following established standards and guidelines for excellent member service and efficiency

Assists members with informational or transactional requests with and in accordance to our policy and procedure guidelines

Ensures safeguarding of member information by following identification and document retention policies

Effectively deals with member concerns which may include researching, determining possible accuracy resolutions, etc

Able to handle member inquiries, discrepancies, complaints, and concerns in a professional manner (IE. research, resolution, etc.)

Maintains up-to-date knowledge of all credit union products and services along with the benefits and features of each

Recognizes cues for cross sell opportunities

Able to sustain member relationships with HIUSA through effective communication

Provides members with financial wellness education

Maintains occupancy times to meet service goals

Recommends alternative solutions to enhance operational processes

Proactively supports our “Life Matters” brand and culture

Performs other duties as assigned

Qualification

Basic keyboarding skillsData entry skillsTroubleshooting skillsLearn proceduresNavigating computer systemsCritical thinkingProblem-solving techniquesEmpathetic listeningOutlookWordExcelClear communication