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Vialto Partners · 4 days ago

US Law Clerk - Senior Manager

Albany, NY

Full-time

Hybrid

Mid, Senior Level

CAD$104K/yr - CAD$134K/yr

7+ years exp

Vialto Partners is a market leader in global mobility services focused on connecting the world through effective management of immigration programs. As a Senior Manager Law Clerk, you will lead a high-performing team, oversee immigration operations for multinational clients, and ensure compliance while driving strategic initiatives.

Consulting

Responsibilities

Lead a multi-level team of Analysts, Senior Associates, and Managers in delivering accurate, timely immigration work

Set performance goals, conduct structured talent reviews, and drive long-term career development and retention

Create a culture of accountability, inclusion, collaboration, and continuous improvement

Partner with leadership to forecast resource needs and optimize staffing across accounts

Oversee and provide strategic guidance on sophisticated NIV and IV matters (H-1B, L-1, O-1, TN, PERM, I-140, AOS/EAD/AP)

Resolve high-risk escalations and advise attorneys on case strategy for sensitive or mission-critical matters

Serve as a final quality gate for high-impact filings and communications

Act as the operational leader for enterprise and high-growth clients, ensuring flawless delivery against SLAs and KPIs

Facilitate executive-level client discussions, quarterly business reviews, and program health assessments

Translate client goals into scalable workstreams, anticipate volume surges, and proactively set filing strategies and calendars

Strengthen client relationships through data-driven recommendations and thought partnership

Build and enforce standardized SOPs, QA frameworks, and operational controls across the team

Identify service gaps and lead initiatives to improve turnaround times, accuracy, and first-pass yield

Drive scalable, measurable process enhancements rooted in efficiency and compliance

Leverage dashboards and reporting tools to monitor throughput, backlog, expiries, aging, and SLA performance

Deliver insights and trend analyses to internal leadership and clients, influencing decision-making and operational strategy

Use data to guide capacity planning, workflow optimization, and risk mitigation

Champion adoption and effective use of case-management systems, dashboards, and automation capabilities

Partner with Product/Tech teams to pilot new tools, test enhancements, and ensure seamless implementation

Build team readiness for new technologies through training and change management

Develop and deliver training curricula on immigration processes, policy updates, templates, and best practices

Oversee maintenance of knowledge repositories, playbooks, and operational documentation

Ensure that teams are equipped with the most current policy, process, and system guidance

Communicate confidently with client executives, HR/Talent leaders, legal stakeholders, and foreign national employees

Present program updates, recommendations, and business cases with clarity and executive presence

Manage sensitive issues with professionalism, urgency, and tact

Ensure audit-ready documentation, DOL/USCIS compliance, and adherence to firm policies

Mitigate policy, procedural, and operational risks through proactive oversight and strong controls

Foster an environment where ethics, quality, and compliance are embedded in everyday execution

Qualification

U.S. immigration experienceImmigration case-management systemsLeadership experienceProcess excellenceExecutive communication skillsClient facilitation abilitiesParalegal certificateProject management methodologies