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Kelly · 20 hours ago

Administrative Assistant

Methuen, MA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Kelly is a staffing company seeking a highly skilled and bilingual Administrative Assistant III to join their team at a busy behavioral health clinic. This role involves overseeing daily office operations, supporting clients and staff, and ensuring compliance and efficiency throughout the clinic.

OutsourcingProfessional Services

No H1B

Responsibilities

Oversee and assist with all office functions: client relations, check-in/check-out, payment collection/entry, scheduling, insurance verification, phone support, and management of client health records (paper/electronic)

Review and recommend improvements to policies and procedures for compliance and efficiency

Mentor administrative staff to develop their skills and abilities

Ensure smooth daily operations, minimize client wait times, and improve scheduling

Act as a client advocate, addressing and resolving inquiries and concerns

Collaborate with the owner on complex client concerns as needed

Address operational challenges; gather and implement team feedback

Develop and oversee staff schedules for operational efficiency

Submit and follow up on electronic insurance claims using the EHR system to ensure timely and accurate payments

Extract, review, and interpret EOBs, insurance benefits, and other billing information; resolve client account discrepancies

Accurately post insurance payments, write-offs, adjustments, and process refunds as needed

Follow up with clients/insurance companies to collect unpaid balances and reduce overdue accounts

Reconcile daily transactions, make bank deposits, and ensure documentation accuracy

Conduct regular staff meetings to maintain open communication

Run payroll, aging, caseload, and other operational reports

Assist with staff enrollment, credentialing, and re-credentialing with insurance companies and EAPs

Monitor and maintain inventory of office supplies and clinical materials

Perform various clerical tasks: filing, faxing, copying, scanning, data entry, and file maintenance

Maintain regular, punctual attendance per assigned schedule and time-off policies

Qualification

Office management experienceInsurance billing experienceBilingual English/SpanishEHR system experienceMicrosoft Office proficiencyGoogle Suite proficiencySupervisory skillsOrganizational skillsCommunication skillsProblem-solving skillsAttention to detailWork ethic