City of Des Moines ยท 5 days ago
Library Clerk (half-time) - Customer Services
Des Moines, IA
Full-time
Onsite
New Grad, Entry LevelThe City of Des Moines is looking for a Library Clerk for a half-time position to provide customer services at the public service desk. The role involves checking out and receiving library materials, collecting fines, and utilizing library technology while ensuring excellent service to patrons.
Government Administration
Responsibilities
Checks out and receives materials and collects fines and fees at the public service desk
Provides exemplary service to library customers
Manages interactions with customers with tact and diplomacy
Creates and maintains customer records and accounts
Proficiently uses a variety of library technology and operating systems
Accurately handles money transactions
Provides training and direction to library aides
Additional duties as assigned
Qualification
Required
Graduation from high school
Excellent customer service skills with all ages
Candidates for positions in this class must pass a post-employment offer physical examination, drug screen, and background check
Skill in using current library technology and operating systems
Ability to provide outstanding customer service, both in person and on the telephone
Ability to interpret and apply library policies and procedures
Ability to correctly spell, use proper grammar, and make simple mathematical calculations
Ability to conduct regular cash register accounting functions
Ability to accurately type 30 wpm using a keyboard
Ability to use Microsoft products to create word documents and spreadsheets
Ability to work in a fast-paced public service environment as a member of a team
Ability to meet assigned project deadlines
Sufficient clarity of speech and hearing to be able to communicate effectively
Sufficient vision to be able to produce and read library materials
Sufficient manual dexterity to write legibly, operate a keyboard, and access relevant library materials
Sufficient mobility to be able to transport materials and equipment
Ability to stoop, reach, and push well enough to perform circulation and delivery procedures, and to retrieve materials from the shelves
Preferred
Experience in a public library setting is desired
Company
City of Des Moines
The City of Des Moines is Iowa's capital, and our 17 departments serve more than 214,000 residents and 46 neighborhood associations.
Founded in 1851
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Greiner
Deputy Chief Information Officer
Al Setka
Chief Communications Officer
Company data provided by crunchbase