Henry Schein · 22 hours ago
Customer Care Specialist - USDG (PST)
United States
Full-time
Remote
Mid Level
$21.23/hr - $33.17/hr
4+ years expHenry Schein is a leading provider of healthcare products and services, and they are seeking a Customer Care Specialist to provide internal support and build relationships with customers. The role involves assisting customers and sales teams with account support, product information, and resolving customer service-related issues.
DentalHealth CareMedical Device
Responsibilities
Builds customer relationships by accommodating customer’s requests relating to reasons they have been designated to Customer Care
Provides promotional information and services to customers and sales consultants
Drives divisional initiatives in all customer interactions
Receives and responds to customer and sales teams inquiries via telephone calls, emails and faxes to answer inquiries on various account support activities
Handles customer service-related issues which may include, processing return authorizations, credits, traces customer stock order shipments and resolves short shipment claims
Responds to customer’s concern in a timely fashion, takes appropriate actions to ensure customer issues/opportunities are communicated to appropriate personnel
Assists with various aspects of account maintenance including new account set-up, address changes, closing accounts, EDI, account assignment, website login for customers, credit, and/or verifications as requested and in accordance with policies and procedures
Creates quotes and bids for sales consultants to price
Interacts with internal departments to resolve issues and works with distribution centers regarding post-order inquiries, such as requesting shelf checks, lot numbers, order revisions and expediting orders
Contacts manufacturers for warranty, product, technical and return information
Track drop ship and cross-doc items
Notifies sales consultants, sales management and department management of unusual customer concerns that may require additional support or attention
Provides varying sales support activities for U.S. Specialty Distribution Group (USDG) as needed
Attends all meetings and participates in all training programs as required
Participates in special projects and performs other duties as required
Qualification
Required
Typically 4 or more years of related experience
Excellent time management skills and the ability to prioritize work
Very good attention to detail and accuracy
Customer service oriented and ability to work with and resolve complex issues
Ability to plan and arrange activities
Excellent interpersonal communication skills
Excellent written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Ability to manage conflict
Capacity to work effectively under pressure
Analytical thinking
Oversee small to medium sized projects
Identify and recommend continuous improvement opportunities
Establish productive working relationships at multiple levels within the organization
Preferred
Medical product knowledge preferred
Microsoft Office knowledge preferred
Typically High School education, vocational training and/or on-the-job training. Bachelor's degree preferred
Benefits
Medical, Dental and Vision Coverage
401K Plan with Company Match
PTO [or sick leave if applicable]
Paid Parental Leave
Income Protection
Work Life Assistance Program
Flexible Spending Accounts
Educational Benefits
Worldwide Scholarship Program
Volunteer Opportunities
Company
Henry Schein
Henry Schein is a provider of health care products and services to office-based dental, medical and animal health.
10001+ employees
H1B Sponsorship
Henry Schein has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (6)
2022 (6)
2021 (1)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Kohlberg Kravis RobertsSMILE Health
2025-01-29Post Ipo Equity· $250M
2023-08-08Non Equity Assistance
2023-07-11Post Ipo Debt· $750M
Leadership Team
James A. Harding
SVP & CTO
Michael Ettinger
Executive Vice President, Chief Operating Officer
Recent News
2026-01-13
2026-01-13
Company data provided by crunchbase