Mazuma Credit Union · 1 week ago
Assistant Branch Leader (Overland Park Branch) (61020)
Overland Park Branch - Overland Park, KS 66223
Full-time
Onsite
Mid Level
3+ years expMazuma Credit Union is a local, award-winning Credit Union that has been in business since 1948. They are seeking an Assistant Branch Leader to aid in comprehensive branch management, focusing on outstanding member service, operational excellence, and coaching Team Members to achieve sales and service objectives.
BankingFinancial Services
No H1B
Responsibilities
Ensure that all branch activities and procedures strictly comply with Credit Union policies, established protocols, and federal, state, and local regulatory requirements
Exemplifies outstanding member service by consistently demonstrating best practices in every interaction and setting a high standard for the Team
Addresses Member complaints and resolves complex issues as they arise, escalating matters to the Branch Leader when appropriate to ensure satisfactory outcomes
Responsible for ensuring the Team adheres to Mazuma’s sales and service model, recommends appropriate products, utilizes cross-selling strategies, and achieves designated sales, production, and member service objectives
Oversees training initiatives, mentors Team, leads marketing activities, and promotes effective collaboration
Remain knowledgeable about Mazuma Credit Union’s products, services, policies, and procedures
Ensure that all branch operations are fully compliant with Credit Union policies, established procedures, and all relevant regulatory requirements
Participate in community outreach initiatives and activities to enhance awareness of the Credit Union and develop strong relationships with local businesses and organizations
Support efficient branch operations by assisting with staff scheduling, managing branch inventory, and overseeing the ordering of necessary supplies and cash
Consistently upholds a professional and organized work environment by adhering to Credit Union appearance standards and serving as a role model of exemplary conduct for Team Members
Qualification
Required
At least three years' experience at a financial institution, preferably with direct customer interaction
Experienced with lending, deposit accounts, and investment products
Proficient in cash handling and transaction balancing responsibilities
Proven ability to resolve customer concerns and address complaints effectively
High School diploma or equivalent
Preferred
Prior experience in retail banking is highly desirable
Demonstrated history of achieving sales targets and delivering excellent service
Background in team leadership and motivation
Bachelor's degree in a related field
Benefits
Up to 27 days off a year, including:
10 paid Holidays
Mental Health Day
Anniversary Day
PTO starting on the first day
40 hours of Paid Volunteer Time per year
Traditional & Roth 401K with company match
Medical, Dental, and Vision benefits effective 1st of the month following first day
Wellness credit available for Medical premiums
Company paid benefits including:
Basic Life and AD&D Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Vision Insurance
Maternity & Menopause Support Programs
Employee Assistance Program
On-Site Gym at our Headquarters location in Overland Park
Discretionary Stakeholders bonus program
Attractive interest rates on Team Member checking & Team Member money market accounts
Consumer and mortgage loan discounts
Company
Mazuma Credit Union
Mazuma Credit Union helps in Youth Accounts, Mortgage Loans, Financial Counseling, Business Resources and Lending and Surcharge-Free ATM's.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Deonne Christensen
President/CEO
Justin Mouzoukos
Chief Financial Officer
Company data provided by crunchbase