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Citi · 18 hours ago

Technology Service Delivery Analyst

Irving Texas United States

Full-time

Hybrid

Mid Level

$107K/yr - $161K/yr

3+ years exp

Citi is a leading global bank providing a broad range of financial products and services. The Technology Service Delivery Analyst role focuses on strategic oversight and tactical execution of service delivery, emphasizing third-party management, risk and compliance, and operational excellence.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Collaborate with internal technology teams (infrastructure, applications, architecture) to resolve technical challenges and ensure seamless service integration

Develop detailed IT work plans, schedules, project estimates, resource plans and status reports

Persuade and influence others through and comprehensive communication and diplomacy skills

Audit execution compliance against Citi’s Enterprise Program and Project Management policies and the Compute Service Delivery Process Control Manual (PCM)

Develop and host training sessions to address knowledge gaps

Review and update the Compute Service Delivery PCM for work efforts managed through Jira

Identify opportunities for operational efficiency, automation, and process enhancements within service delivery

Analyze Voice of Employee results and drive forums to develop and implement improvement plans

Qualification

Technology OperationsIT Project ManagementStakeholder ManagementMS Office/M365 ProficiencyProcess OptimizationSDLC UnderstandingAnalytical SkillsJIRA ExperienceConfluence ExperienceProblem-Solving SkillsCommunication Skills

Required

3+ years' experience in Technology Operations/IT Project Management with 2 years in an enterprise environment

Proficiency with all MS Office/M365 Products (Excel, Word, Visio, PowerPoint, SharePoint, etc.)

Motivated self-starter possessing strong analytical and problem-solving skills with a focus on process optimization and operational efficiency

Ability to multi-task and deliver under tight timelines

Excellent stakeholder management and communication skills, with a history of successfully aligning technology services with business strategy

Ability to handle critical escalations and major incidents in a dynamic, fast-paced environment

Experience developing and executing audit processes to ensure policy adherence

Bachelor's/University degree or equivalent experience

Preferred

Understanding of SDLC is highly preferred

Working knowledge or experience with JIRA and Confluence is a big plus

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

Citi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1386)

2024 (849)

2023 (1375)

2022 (1117)

2021 (876)

2020 (901)