GEMCORE · 1 week ago
Diabetes Care Phone Specialist - Office/hybrid position
Tampa, FL
Full-time
Hybrid
Entry Level
1+ years expGEMCORE is a national direct-to-home medical supply provider recognized for its growth and workplace culture. They are seeking a motivated Diabetes Care Phone Specialist to provide excellent customer service and support for diabetes product purchases.
Health CareMedicalPharmaceutical
Responsibilities
Treat both new and existing customers like a family member
Serve as inbound and/or outbound phone specialist for the Diabetes Care department
Set-up new customer accounts for medical products service, such as diabetes supplies. Support customers with concerns or questions to include training delays, warranties, and supply ordering issues
Obtain insurance, referral, physician, and patient demographic information
Effectively communicate with peers and other department personnel to make a positive impact
The exercise of discretion and judgement in obtaining prior authorization/pre-certification/pre-determination and Certificates of Medical Necessity per insurance requirements to determine shipment and billing
Qualification
Required
Excellent verbal and computer skills with the desire to communicate with customers and prospects a majority of each workday
Effective at retaining and disseminating health insurance plan information
Ability to learn the products and receive training through virtual methods
At least 1+ year's experience in a customer service organizations or healthcare environment
Ability to thrive in a fast-paced multi-tasked environment
Word processing skill of 40 WPM
Detail oriented
High School Diploma or GED Equivalent
Preferred
Healthcare experience helpful but not necessary
Benefits
Employer paid vacation
Benefits available included medical/dental/vision, life, short and long-term disability insurances, and 401K Retirement Savings Plan
Ongoing training and development
Opportunity to earn a quarterly commission if goals are met
Company
GEMCORE
GEMCORE offers a set of sustainable and innovative healthcare products and services for the betterment of human lives.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase