Apply on Employer Site

Warren Henry Auto Group · 1 day ago

Service Consultant - Jaguar Land Rover West Broward

Davie, FL

Full-time

Onsite

Mid Level

3+ years exp

Warren Henry Auto Group is opening a brand new Jaguar Land Rover West Broward store, aiming to provide better service to customers. The Service Consultant will greet customers, assess their service needs, and ensure excellent customer service throughout the service process.

LogisticsTransportation

Comp. & Benefits

Responsibilities

Maintain Customer relations with all existing and future clients

Attempt to resolve any customer concerns or seek the appropriate management contact to assist

Plan and coordinate known appointments that will be arriving the next day

Set appointments using the Xtime center and maintain the service reservations

Answering service calls and following up in a timely manner

Review all monthly specials, learn current service menus and review sublet vendor services

Maintain department and customers service files and review for accuracy before sending to final scanning

Determine and discuss alternate transportation needs with customers

Greet customers, obtain and verify customer information and vehicle data, retrieve service history and follow the service consultant process manual

Process after hours drop off vehicles and towed in vehicles

Prepare all pickup and delivery clients and have ready for the drivers. Refer to pickup and delivery process manual

Promote the sales of labor, parts, sublet services and accessories to meet the customer’s needs

Provide customer with accurate estimates and completion times

Obtain customers signature on all repair orders, document agreements, and credit card payment slips

Check on progress of each repair order throughout the day and keep customer informed of any status changes. Record any agreed upon changes on the repair order

Review all repair orders and verify that parts are billed out on appropriate lines and that all customer and warranty items have been billed and coded

Verify that all quality control standards have been met and vehicle has been washed before contacting customer

Follow up with all aging repair orders and provide daily explanation to Service Manager for any repair order open longer than 4 days

Maintain a customer satisfaction inquiry score above national average

Capture valid customer emails and maintain a CSI email capture rate higher than the national standard

Maintain a follow up system for special ordered parts or vehicles that will need additional future repairs

Maintain a clean orderly office that is acceptable in accordance with dealership’s standards

Maintain all common customer areas and assure that all amenities are stocked and in proper working order. Report any major janitorial issues that cannot be quickly cleaned up or require special service

Establish method of payment and collect Visa, Master card, or American Express

Maintain all applicable certifications and keep continuing education up to date with TOE and dealer standards

Maintain Compli and complete assigned modules in a timely manner

Maintain a well-groomed appearance and uniform while performing job duties or away at training

Conduct yourself in a suitable fashion when in uniform and off of the dealership premises. Your conduct will reflect the dealership directly and you must display a positive image for Warren Henry

Maintain pleasant working relationship with all dealership employees