Troon · 1 week ago
HOA Administrative Assistant - Community Association Management
Naples, FL
Full-time
Onsite
New Grad, Entry LevelTroon is seeking a friendly and service-oriented Administrative Assistant to join their HOA team at Esplanade Golf & Country Club of Naples. The role involves being the first point of contact for residents, assisting them with various applications, providing technology support, and managing community records and meetings.
Responsibilities
Greet and assist members in person, by phone, and via email in a courteous and professional manner
Support residents with resale and rental applications, ACC applications, and use of the community gate access app
Provide patient, step-by-step assistance to members who may be unfamiliar with technology
Issue member ID cards and apply RFID stickers to resident vehicles
Attend appeals committee meetings and accurately record meeting minutes
Create, post, and distribute board meeting agendas in accordance with established procedures
Manage the community speeding violation system, including creating reports and issuing speeding violation notices
Set up and manage Zoom meetings for board and committee meetings, including meeting links and basic technical support
Create, upload, and manage board meeting video recordings on Vimeo for posting to the community website
Maintain accurate records and organize documents as needed
Assist the Community Association Manager with daily administrative tasks
Help maintain a welcoming, efficient front office environment
Qualification
Required
Strong customer service skills and a positive attitude
Excellent verbal and written communication skills
Ability to remain patient and supportive with residents of all tech-comfort levels
Proficiency in Outlook, Teams, Microsoft Word, Excel and Adobe
Strong organizational skills and attention to detail
Ability to work well in a shared office space and follow direction from the Community Association Manager
Benefits
Employee lunch provided on-site.
Employee discounts at the community café, restaurant, and spa.
Comprehensive benefits package available, including health, dental, disability, 401(k), and optional supplemental benefits such as accident and hospital indemnity plans.
Company
Troon
Experience the world of Troon® at the greatest golf properties in the world the next time you play one of our luxury golf courses! Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail.
Founded in 1990
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tim Schantz
Chief Executive Officer
Geoffrey Fisher, CPA
Chief Financial Officer
Recent News
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