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Buffalo Bills · 5 days ago

Account Executive

Orchard Park, NY

Full-time

Onsite

Entry, Mid Level

$50K/yr - $64K/yr

1+ years exp

The Buffalo Bills are a storied NFL franchise looking to hire new Account Executives to their Ticket services team. These roles are responsible for developing and maintaining relationships with clients while providing high levels of service and positive interactions.

SportsSports Leagues and Teams

Growth Opportunities

Responsibilities

Develop, grow and manage positive client relationships with assigned accounts through proactive communication - outbound calls, personalized emails/letters and in person visits during games and events

Manage and execute the renewal and retention of assigned accounts to achieve renewal revenue and touchpoint goals

Manage the service needs of assigned accounts in a timely and professional manner. Respond and resolve customer complaints, inquiries and requests

Provide day-to-day customer support, answering calls/e-mails from customers

Assist with planning and execution of Member events, gifting, benefits fulfillment and ticket presales

Process and fulfill ticket orders and invoice payments as needed

Assist with ticket operations and database management as needed

Maintain detailed records and data using Archtics and Microsoft Dynamics CRM

Other duties as assigned

Qualification

ArchticsMicrosoft Dynamics CRMBachelor’s DegreeCustomer serviceMultitaskingCommunication skillsTime managementRelationship building

Required

Bachelor's Degree in sports management, business administration or related field

Detail oriented, organized, motivated and strong time management skills

Excellent communication and customer service skills

Ability to develop and maintain strong relationships with internal and external customers

Ability to multitask, prioritize and complete tasks in a high-pressure environment

Availability to work evenings, holidays and weekends

Ability to react and respond to immediate needs while managing day-to-day activities

Preferred

One to three years prior work experience in sports or entertainment is preferred

Archtics and Microsoft Dynamics CRM experience and knowledge a plus

Benefits

Medical Plans: Comprehensive and affordable medical plan options; fully paid dental, short and long-term disability, and life insurance; supplemental vision care and critical illness coverage.

Investments: 401(K) with employer matching; discretionary annual employer defined contribution

Paid Time Off: Generous paid time off including vacation, sick, holidays, volunteer time, diversity awareness days, paid parental leave

Bills Experience: deeply discounted employee season tickets and paid parking; discount on team store merchandise

Wellness: onsite fitness facilities and employee cafeteria

Bills Culture: we offer many social and community volunteer events as well as learning and development growth opportunities