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Binding Minds Inc. (Certified Disability Owned Business Enterprise) · 18 hours ago

Information Technology Support Analyst

San Francisco, CA

Contract

Onsite

Entry Level

$48/hr - $52/hr

1+ years exp

Binding Minds Inc. is a Certified Disability Owned Business Enterprise, seeking an Information Technology Support Analyst. The role involves troubleshooting application and hardware issues, providing technology support to attorneys and business staff, and ensuring reliable system functionality in various environments.

Human ResourcesInformation TechnologyRecruitingStaffing Agency

Hiring Manager

Abhijeet Singh Chandel

Responsibilities

Independently and collaboratively troubleshoots a wide range of application and hardware issues, managing each request from initial intake through successful resolution

Provides responsive, high-quality technology support to attorneys and business professional staff across all practice areas, addressing day-to-day issues as well as more complex technical needs

Perform offsite meeting, presentation, and trial site technology setups and provides on-site support as required, ensuring all systems function reliably in high-visibility and time-sensitive environments

Works closely with firmwide and local office-based Information Technology teams, attorneys, business professional staff, and external vendors to coordinate solutions, share knowledge, and resolve issues efficiently

Consistently maintains a strong focus on client service, professionalism, and user satisfaction, ensuring technology support aligns with firm standards and contributes to a seamless and positive experience in all aspects of the role

Ensures client service and satisfaction are attained in all areas