General Electric Credit Union · 1 day ago
Claims Manager
Cincinnati, OH
Full-time
Onsite
Mid, Senior Level
3+ years expGeneral Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati. The Claims Manager serves as the primary liaison between the company and its members, providing guidance and support for the processing of vehicle claims while leading the claims team to ensure operational effectiveness and compliance.
Financial ServicesLegalNon ProfitReal Estate
Responsibilities
Serve as the main point of contact for members regarding claims, ensuring their needs are met promptly and professionally
Direct and oversee the Claims team, managing hiring, training, coaching, performance reviews, and handling member or third-party complaints
Monitor and address outstanding loss claims to uphold operational effectiveness and client satisfaction
Generate and present monthly reports on claim status to senior management and provide analysis, reporting, and recommendations for corrective actions
Conduct regular audits of pending and closed claims files to ensure proper processing and compliance
Lead team training sessions to communicate policy or procedure updates, identify and address skill or procedural gaps, and ensure staff compliance
Develop and implement programs to maintain high quality standards as claims volume increases
Write and update department policies and procedures as needed
Support and collaborate with other departments within the credit union
Qualification
Required
In-depth knowledge of insurance regulations and industry best practices
Exceptional written and verbal communication skills
Ability to work independently and efficiently manage multiple priorities
Proficiency in Microsoft Office Suite
Outstanding interpersonal skills for effective communication with management, team members, and external parties
Highly organized, service-oriented, and capable of maintaining efficiency in a fast-paced environment
Preferred
Bachelor's degree preferred or equivalent experience in the field
At least 3 -5 years' experience with vehicle claims management is preferred
At least 3-5 years' experience with supervision/management/coaching and development of others
Benefits
Health, Dental and Vision insurance
Life and Disability insurance options
Paid Time Off starts accruing once hired and take your birthday off - paid
401k Retirement plan with up to a 10% match of your base gross compensation
Tuition reimbursement opportunities & professional development
Volunteer opportunities -and earn additional PTO hours!
On-site clinics for Vaccines and Mammograms
Company
General Electric Credit Union
General Electric Credit Union offers investment, real estate, legal, financial, identity theft and debt management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Motley
Chief Financial Officer
Ashley L. Cunningham
Chief Member Officer
Recent News
Cincinnati Business Courier
2025-03-19
The Business Journals
2025-01-10
Credit Union Times
2023-12-24
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