Customer Service Account Associate On-Site jobs in United States
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T-Mobile · 2 days ago

Customer Service Account Associate On-Site

positionOakland, ME
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$20/hr - $30/hr

T-Mobile is a company that invests in its employees, providing a competitive Total Rewards Package. As a Customer Service Account Associate, you will focus on building relationships with customers, resolving inquiries proactively, and delivering exceptional customer experiences while growing within the company.

InternetMobileTelecommunicationsWireless
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H1B Sponsor Likelynote

Responsibilities

Demonstrates adaptability to new software, apps, or communication platforms with minimal instruction
Provide proactive and timely resolutions for customer inquiries and concerns
Build customer loyalty and bring value through thoughtful account management, identifying opportunities for additional products, services, and solutions
Deliver exceptional customer experiences using provided training tools, resources, and personal expertise
Meet department productivity and quality standards
Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile

Qualification

WindowsBasic email proficiencyBasic chat systems proficiencyCloud-based tools proficiencyHigh School Diploma/GED

Required

High School Diploma/GED (Required)
Knowledge of Windows (Microsoft Word, Excel, and PowerPoint)
Basic proficiency with email, chat systems, online forms, and cloud-based tools (e.g., Google Workspace, Microsoft Teams, etc.)
At least 18 years of age
Legally authorized to work in the United States

Benefits

Annual Stock Grant
Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Company

T-Mobile

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T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
dateFounded in 1994
location
Bellevue, Washington, USA
people-size10001+ employees
web-link
https://www.t-mobile.com

H1B Sponsorship

T-Mobile has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (533)
2024 (457)
2023 (433)
2022 (674)
2021 (522)
2020 (320)

Funding

Current Stage
Public Company
Total Funding
$25.37B
2026-01-06Post Ipo Debt· $10B
2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B

Leadership Team

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John Saw
President of Technology, Chief Technology Officer
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Peter Osvaldik
EVP & CFO
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Recent News

thefastmode.com
T-Mobile, Samsung Launch In-Store Hologram Test to Showcase Galaxy Devices
2026-01-14
Ars Technica - All content
Supreme Court takes case that could strip FCC of authority to issue fines
2026-01-13
Android Authority
T-Mobile will soon start using holograms to sell you Samsung Galaxy devices
2026-01-13
Company data provided by crunchbase