Latent · 1 week ago
Account Manager - Health Systems
United States
Full-time
Remote
Senior Level
$180K/yr - $220K/yr
5+ years expLatent is solving complex challenges in healthcare through robust and reliable Medical Intelligence. As an Account Manager, you’ll own the post-implementation success of health system customers, driving adoption and demonstrating ROI by tying product usage to real outcomes.
Health CareSaaSSoftware
Responsibilities
Develop strong executive and operational relationships that drive trust, retention, and reference-ability across health system accounts
Own the post–go-live relationship for hospital and health system customers, building trusted partnerships across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures
Drive adoption across departments and use cases, partnering with customers to define, track, and communicate outcomes tied to quality, efficiency, patient impact, and ROI
Proactively identify and address risks related to change management, resourcing, and workflow alignment
Own renewals by ensuring value is clear and aligned with executive priorities
Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs, outcomes, and demonstrated ROI
Partner cross-functionally with Product, Design, Engineering, and Sales to deliver tailored, enterprise-grade solutions and resolve complex issues
Synthesize customer feedback and usage patterns into actionable input that informs product priorities and roadmap decisions
Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through
Qualification
Required
5+ years in Account Management, Customer Success, or similar post-sale role
Experience supporting health systems, hospitals, or enterprise healthcare customers
Proven success driving renewals and expansion in complex, regulated environments
Strong executive presence and cross-functional communication skills
Preferred
Experience with healthcare IT, AI/ML platforms, or clinical workflow tools
Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs
Experience working with multiple stakeholder personas and long sales/adoption cycles
Benefits
Comprehensive health, dental, and vision benefits
Paid parental leave
Unlimited PTO
Company
Latent
Latent develops medical language models to reduce healthcare operational costs.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$13.5MKey Investors
Y Combinator
2024-09-11Seed· $13M
2023-04-05Pre Seed· $0.5M
Leadership Team
Sriram Somasundaram
Co-Founder
Rishabh Jain
Founder
Recent News
New Orleans CityBusiness
2025-06-21
Google Patent
2025-04-02
2024-11-20
Company data provided by crunchbase