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Apex Systems · 2 days ago

Bilingual Help Desk Analyst

Greensboro, NC

Contract

Onsite

Entry, Mid Level

2+ years exp

Apex Systems is a world-class IT services company seeking a fully onsite Bilingual Help Desk Analyst for a client in Greensboro, NC. The role involves responding to customer inquiries, diagnosing technical issues, and ensuring customer satisfaction through effective communication and problem-solving.

Human ResourcesInformation TechnologyRecruiting

H1B Sponsor Likely

Responsibilities

Respond to customer inquiries via phone, email, or chat in a timely and professional manner

Diagnose and troubleshoot technical issues related to products or services both remotely and in-person

Provide step-by-step guidance to customers to resolve their issues

Escalate complex issues to higher-level support or specialized departments as needed

Document customer interactions and solutions in the help desk system

Follow up with customers to ensure their issues are fully resolved

Maintain up-to-date knowledge of company products, services, and policies

Collaborate with team members to improve customer service processes and outcomes

Qualification

Help desk software proficiencyBilingual in SpanishEnglishCustomer service experienceTechnical support experienceMultitaskCommunication skillsProblem-solving abilitiesAttention to detail

Required

High school diploma or equivalent; additional technical certifications are a plus

2+ years of proven experience in a customer service or technical support role

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Proficiency in using help desk software and other relevant tools

Flexibility to work various shifts, including evenings and weekends

Preferred

Bilingual in Spanish and English is a plus

Benefits

Medical

Dental

Vision

Life

Disability

Other insurance plans that offer an optional layer of financial protection

ESPP (employee stock purchase program)

401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure

HSA (Health Savings Account on the HDHP plan)

SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions

Corporate discount savings program

Other discounts

On-demand training program

Access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure

Certification discounts and other perks to associations that include CompTIA and IIBA

Dedicated customer service team for our Consultants that can address questions around benefits and other resources

Certified Career Coach

Company

Apex Systems

Glassdoor3.8

Apex Systems, a division of On Assignment, provides organizations with IT staffing solutions to address gaps in their current workforce.

Founded in 1995

Richmond, Virginia, USA

1001-5000 employees

https://www.apexsystems.com

H1B Sponsorship

Apex Systems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (28)

2024 (21)

2023 (35)

2022 (26)

2021 (29)

2020 (38)