Virginia Tech · 1 day ago
Assistant Director for Client Services
Blacksburg, VA
Full-time
Onsite
Director/ExecutiveVirginia Tech is a comprehensive land-grant institution dedicated to knowledge, discovery, and creativity. The Assistant Director for Client Services provides strategic leadership for financial aid counseling services, ensuring compliance with regulations and advancing student success through effective program management and outreach.
EducationHigher EducationUniversities
Hiring Manager
Jared Bralley
Responsibilities
Provides strategic leadership for the development, implementation, and evaluation of financial aid counseling services that advance institutional goals and student success
Directs the creation and execution of both short- and long-term strategies, policies, and programs, establishing priorities and setting performance expectations that align with the university’s mission and values
Oversees all day-to-day counseling operations, ensuring that services are timely, accurate, student-centered, and fully compliant with federal, state, and institutional regulations
Implements systems for performance measurement and continuous improvement
Manages the office’s communication calendar and oversees tracking of emails, call volume, and other student and family interactions, using this data to guide operational decisions and improve service delivery
Ensures compliance with all applicable regulations and policies, anticipates regulatory changes, and leads proactive adjustments to safeguarding institutional integrity
Provides oversight of key Client Services programs, including Satisfactory Academic Progress, Professional Judgment Appeals, and Study Abroad, ensuring each is administered with consistency, fairness, and compliance
Directs the preparation of financial aid planning, management reports, and audits
Responsible for recruiting, developing, and retaining a high-performing team of financial aid counselors, providing leadership in training, supervision, evaluation, and professional development, while fostering a culture of collaboration, accountability, and innovation
Represents the office across campus and to external partners, advancing the university’s commitment to access and affordability
Directs outreach to students, families, high schools, and community organizations through on-campus, off-campus, and virtual engagements, often outside of traditional business hours
Ensures services are accessible, inclusive, and solution-oriented, identifying barriers to access and retention and leveraging financial aid as a transformative tool for equity
Drives innovation by monitoring emerging trends, technologies, and best practices in higher education financial aid and by advancing improvements in service delivery, communication, and counseling practices
Provides broad support through financial aid planning, management, and reporting; serves on university committees and task forces; and performs other duties as assigned, including special projects and initiatives that strengthen the mission and vision of the Office of University Scholarships and Financial Aid
Qualification
Required
Bachelor's degree with progressively responsible training or experience equivalent to an advanced degree is required
The successful candidate will demonstrate proven leadership and supervisory ability, with the skills to inspire, mentor, and hold staff accountable in a complex, high-volume environment where accuracy and compliance are critical
Extensive customer service experience and a strong record of managing sensitive, high-impact interactions are essential
Candidates must also have substantial experience with federal financial aid programs and a thorough understanding of applicable federal, state, and institutional regulations
This role requires expertise in analyzing, interpreting, and clearly communicating complex financial information and calculations to diverse audiences
Proficiency with office productivity tools, word processing, and database systems is expected, along with the ability to leverage technology to improve efficiency and service delivery
The ideal candidate will bring strong analytical and decision-making skills, with the judgment to interpret policies, make sound decisions, and apply discretion when granting exceptions
The position also demands the ability to manage multiple priorities, meet tight deadlines, and lead effectively under pressure in a fast-paced environment
Exceptional communication, interpersonal, and problem-solving skills are required, along with a demonstrated commitment to collaboration, innovation, and continuous improvement
Preferred
Master's degree in higher education, business, or public administration
Experience with Banner
Company
Virginia Tech
Virginia Tech is a public research university that offers a range of academic programs and conducts research across various fields.
Founded in 1872
5001-10000 employees
H1B Sponsorship
Virginia Tech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (254)
2024 (146)
2023 (124)
2022 (196)
2021 (92)
2020 (81)
Funding
Current Stage
Late StageTotal Funding
$24.09MKey Investors
Virginia Innovation Partnership CorporationNational Institute of Food and AgricultureAppalachian Regional Commission
2025-01-16Grant
2024-06-26Grant· $0.59M
2024-02-15Grant· $0.45M
Leadership Team
S
Steven McKnight
Vice President for Strategic Alliances
David Raymond
Associate Vice President for Security and Identity
Recent News
2026-01-06
PhysOrg.com
2025-12-17
Company data provided by crunchbase